Customer Care Specialist EMEA

Who we are

Olink Proteomics is a rapidly growing life science company committed to advancing the understanding of human diseases through proteomics. We are dedicated to innovation, quality, rigor and transparency, providing outstanding solutions and support for human protein biomarker discovery.

The vital role of proteins in understanding human biology has been recognized for many decades, but technological limitations severely restricted the comprehensive investigation of the huge number of proteins that could be important in different biological processes and diseases. With Olink, scientists can now simultaneously measure thousands of human proteins using just a few µL of blood sample, with highly specific, thoroughly validated assays that cover a very wide dynamic range (fg/mL to µg/mL).

In a few years, Olink has grown rapidly from a small, Sweden-based company offering assays for a few hundred proteins, to a NASDAQ-listed (https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Finvestors.olink.com%2Finvestor-relations&data=05%7C01%7Cthomas.bennett%40olink.com%7C44d00a4e60cc45da8f8b08da2d189513%7C0bc012cfb3e946bd95a6cecc37315bb1%7C1%7C0%7C637871880838157918%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2F1avRLTDgaZQT7%2FHLQVoC2z6iY%2FlV6p088C3xz0TkuI%3D&reserved=0) organization with a strong global presence, a broad portfolio (https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.olink.com%2Fproducts-services%2F&data=05%7C01%7Cthomas.bennett%40olink.com%7C44d00a4e60cc45da8f8b08da2d189513%7C0bc012cfb3e946bd95a6cecc37315bb1%7C1%7C0%7C637871880838157918%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=67Dhfg2OK3oTJU4HR9ipLduzEFYVrwrcHRERFZ%2BShm8%3D&reserved=0) of flexible protein biomarker solutions and library of high quality, thoroughly validated assays that covers ~3000 proteins.

For more information about Olink, please visit www.olink.com (https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.olink.com%2F&data=05%7C01%7Cthomas.bennett%40olink.com%7C44d00a4e60cc45da8f8b08da2d189513%7C0bc012cfb3e946bd95a6cecc37315bb1%7C1%7C0%7C637871880838157918%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ka8Zt5g9NY6OLcH4N77pvKh1PDFW4fRYWFA8xtx2FpE%3D&reserved=0)

Position Description

At Olink, the Customer Care Specialist is a new role that offers you a multi-faceted, dynamic, and rewarding team focused on delivering best-in-class support. We are looking for an experienced Customer Care Specialist to join our fast-growing organization to support our internal and external customers when purchasing Olink products. The Customer Care team is responsible for ensuring that the journey of our customers experience with Olink is exceptional.



Primary Responsibilities

- Meet the challenges of a fast-paced environment, while maintaining a customer focus and strong level of professionalism.
- Ensure each transaction is processed within Olink guidelines, customer specifications and established Service Level Agreement.
- Use our (ERP) Monitor, Salesforce and other applications to register and maintain customer account information, process orders and research inquiries.
- Provide communication to customers and assigned Business Development Manager to confirm order, delivery, and invoicing.
- Proactively research delays, collaborate with supporting teams for resolution. Communicate all changes to customer and Business Development Manager.
- Investigate customer complaints and inquiries by collaborating with all supporting teams such as Sales, Distribution and Finance for quick resolution
- Monitor customer feedback from Satisfaction Survey, contact any unfavorable responses for resolution and report details.
- Answer inbound customer phone calls, check voicemails and triage to correct team.
- Ability to identify opportunities for process improvement, collaborate with team and leader to build efficiencies.



Qualifications/Skills

- Proven success in a Customer Service role for 2+ years with a passion for building customer loyalty. If you have experience from a similar role within Life Sciences it is a huge advantage.
- Documented experience in Microsoft Office and SalesForce programs and an ability to learn other software and systems.
- Excellent language skills, both verbally and written, in English is mandatory. If you also speak Swedish and Chinese it is a plus.

As a person you should have strong organizational skills as well as the ability to communicate with both customers and internal stakeholders in a clear and friendly way. In this role it is crucial to be good at multitasking while keeping a strong customer focus and to thrive in a fast-paced environment. Last but not least at Olink we have a commitment to implementing feedback as a means to achieving individual and company performance goals.

The last application day for this role is on the 19th of February 2023. Please be aware that the position might be filled before the last application date. If this sounds interesting, please send us your application, and come join Olink!