Customer Care Specialist for our client in Torslanda

Dina arbetsuppgifter
Our client is currently hiring for multiple positions as Customer Care Specialists. This is due to their shift from a wholesale model to direct sales and consumer support. These roles will be located at their headquarters in Gothenburg.

Our customer places significant importance on the growth and development of its employees. As a result, this role will include coaching, assessments, and a strong understanding of the company's products or services as essential components. As a specialist, it is crucial to have a comprehensive knowledge of the company's policies, processes, and systems in order to provide accurate and pertinent information to consumers. By becoming an expert in your field, you will be able to offer competent support and answer consumer inquiries with credibility.

As the Customer Care Specialist, your primary responsibility is to consistently provide an exceptional and personalized customer experience, catering to the needs of both current and prospective consumers throughout their entire shopping and ownership journey. Your role as a brand ambassador is essential in upholding our mission to enhance society and effectively fulfilling our brand promise.

Job assignments:
- Communication with consumers primarily via phone, chat, and email
- Understanding consumer inquiries and needs
- Providing viable solutions with a high service level

Requirements:
- 2-3 years relevant experience within first line support
- Have experience of dealing with customer complaints and critique in a professional manner while keeping a positive mindset
- Can build trust by being empathetic toward the customer’s issues and attentive to their needs
- Have great communication skills, both orally and written
- Fluent in both Swedish and English and can effectively communicate orally and in writing without any hindrance
- Comfortable communicating via phone, chat and email

To be successful in this role the consultant must possess the following characteristics:
- Flexible approach and a doer-attitude
- Enjoys working in a high-pace in a efficient manner in a constantly changing environment
- Problem-solving skills
- Solution-oriented
- Open to learning and growth
- Effective team player
- Can cooperate with other teams, colleagues, and departments
- Contribute to improved customer experience
- Great collaboration skills

Tillträde och ansökan
Start date: 2023-11-27
End Date: 2024-05-26
Deadline: 2023-11-03
Location: Torslanda
Other information: The office is open every day, all year round. Shifts covering between mornings, evenings, and weekends.
Contact person: +46 795855599
Selections and interviews are ongoing!

Om oss
Sway Sourcing is a modern company that recruits in several industries on the Swedish labor market. We match candidates’ skills and knowledge with the company’s needs. Sway Sourcing has a company management and staff with extensive experience in the recruitment industry, both as owners and employees. We have a large network within the industries we specialize in and can therefore find the candidates who quickly become an asset for the companies.