Customer Care Specialist (German/French/Dutch/Spanish speaking)

About Twistshake

Twistshake of Sweden, founded in 2015, is a company in the baby industry with rapid growth. We are doubling sales every year and are established in several countries around the world.

Twistshake aspires to develop products that are simple and safe to use, yet also offers an appealing design. We are of the opinion that aiming for functionality does not mean that we can ignore aesthetics, and our designers are always looking for ways to combine practicality with eye-pleasing design.

We have won several awards regarding design and functionality which for us is a confirmation that we develop safe, functional, and appealing products.



About the job

Are you a structured and driven person who wants to work in a fast-growing company? Then you should not miss this opportunity!

Twistshake is now looking for another service-oriented star for the Customer care team at the new office in Stockholm.

We are looking for someone who has experience working with customer service towards end consumers. Working with a global audience is highly desirable, as Twistshake's products are available in many countries around the world.

As a Twistshake Customer care specialist, it is your job to help our customers with technical, administrative, and product-related issues. You will have many daily customer contacts via email as well as chat and social media. In every customer contact, you will aim to exceed the customer's expectations. In addition to helping customers with questions related to their product and service, it is also your task to help the customer to increase their confidence by suggesting more products that meet the customer's needs. In customer support, you have an overly broad role which we think you will enjoy.

In addition to the above, we also offer employee benefits that promote your health, occupational pension, and staff activities.



Personal qualities and skills required

- 1+ years' work experience in customer service, preferably brands within Babies and kid's products.
- Experience with e-commerce tools such as Zendesk Email & Chat.
- Great native communication skills in German or Dutch or French and English, both verbally and in writing. Other language skills are meritorious.
- Experience to prioritize and multitask various tasks.




Who you are

- Skilled in negotiation and conflict solving.
- Working proficiency and communication skills in verbal and written English.
- Native in the German or Dutch, French or Spanish language.
- A natural problem solver and can see problems with a comprehensive approach.
- Unafraid of new challenges and you develop by setting goals, both individually and in the team.
- Driven and structured & love to provide service.
- You enjoy working under pressure.
- Excellent written and oral communication skills in English and (German, French, or Dutch) Other languages are an advantage.




Location: Stockholm Office, Sweden. Note that this is not a remote job.

Welcome with your application asap. We review applications on an ongoing basis and the positions will be filled when the right people have been found.