Customer Care Specialist (Temporary)

Customer Care Specialist- Temporary

At Global Customer Service, you are part of a global team with the mission to ensure that all consumer touch points reflect our brand essence of 'Designed Around You' and that all services deliver a true luxury experience. We oversee all commercial activities for Volvo Car Group around the world, including marketing communication, customer interaction, sales and service. Are you passionate about people? Do you want to reach your personal goals together with other people? Golobal Customer Service is the place for you to prosper.

Customer Experience Operations's main objective is to serve Volvo Cars dealer network and National Sales Companies worldwide within customer relations including direct customer contacts, development and implementation of dealer support tools and concepts. Customer Experience Operations is looking for a new team member responsible for communicating directly with customers to Volvo Car Group and also to serve the dealer network and National Sales Companies worldwide with customer relations related issues.

Are you in the beginning of your career and want the opportunity to gain valuable experience within a very exiting company? We are now looking for a person to join our team for a period of at least 3 months. As Customer Care Specialist you will be communicating directly with customers to Volvo Car Group and also to serve the dealer network and National Sales Companies worldwide with costumer relations related issues. You will also be responsible for ensuring that all Volvo Cars customers receive the best possible level of customer service from Customer Experience Operations, thus supporting the premium brand experience. The role is a junior role which means that we welcome applicants that are in the beginning of the career.

Main responsibilities

* To ensure exceptional customer experience
* To perform statistical surveys
* To deliver statistical follow-ups
* To provide extensive support to Executive Management Team members and National Sales Companies Managing Directors

Required qualifications

* Bachelor's or Master's degree in business administration or similar
* Excellent communication skills (written and oral) and proficient in English, additional languages are an advantage
* Strong business acumen with analytical skills
* Advance customer centric mindset

Personal qualities

* High-end social skills
* Ability to handle customer contacts and complex situations in a tactful and a diplomatic manner
* Service minded team-player with ability to take own initiatives
* High integrity and good judgement
* Accurate and attentive to details under time pressure
* Excellent prioritization skills, ability to multitask and to work efficiently to meet a deadline

About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand". And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.

Contact
In this recruitment process we are collaborating with Randstad Sourceright. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Jessica Mitrosbaras by jessica.mitrosbaras@randstadsourceright.se
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later than Jan 12th 2017.