Customer Care specialists

Polestar Customer Care specialist


Uppdragsbeskrivning
For our client we are looking for two swedish speaking and two norwegian speaking Polestar Customer Care specialists - Sweden
“If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!”
Polestar is an electric performance brand, determined to improve the society we live in by catalysing the change to sustainable mobility. They are a global team of highly talented individuals who share a passion to change the world. They challenge conventions and they challenge themselves for the purpose of innovation. Polestar believe innovation is a team effort and that just like each component is critical to the performance of their cars each person working at Polestar is as important to the team and its performance.
This job gives you the unique opportunity to drive the people experience in a newly established global tech company– you will shape the story from the very first chapter What you will do As a Customer Care Specialist your job is to consistently deliver an outstanding, personal and customer experience addressing the needs of current and future customers across the shopping and ownership journey.
As a Polestar brand ambassador your customer-facing role is crucial in supporting their mission to improve the society they live in and bring their brand promise to life. Excite, engage and educate prospective buyers and current owners through inbound and outbound activities, across an array of channels. Passionately educate customers about the Polestar brand and their products, and efficiently and reliably guide customers through a hassle-free service experience, by providing helpful and timely answers and seamlessly connecting the dots. Always put the customer first. Figure things out. Learn and share back so that they can constantly improve the Polestar customer experience and ensure their customers feel cared for and get the help needed.
Who are you
Positive, enthusiastic and passionate about people and electric cars
Works collaboratively with the team to get things done and create a positive atmosphere
Ability to learn, understand and clearly convey brand, business and technical concepts in a simple way
Strong communication skills (oral and written) with attention to tone of voice/details
Humble and assured, respectful of others and an outstanding listener
Curious, eager to learn and try new things
Customer, focused and dedicated to exceeding the expectation of customers
Customer service experience from sales oriented premium brands desired
All candidates must be able to successfully pass a pre-employment background check and language tests (Swedish + English) or (Norwegian + English)
Must have and maintain a valid driver’s license
Ability to work evening hours, weekends and holidays. Polestar are available for their customers both evenings and weekends.

To succeed in the role as Consumer Care Specialist we believe that you have a genuine interest in providing professional outstanding customer experience and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines.
You are a self-driven person with a proactive approach, a problem solver and a flexible team player. This role for Polestar Customer Care is managed by Uptime within Volvo Cars Group.




Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.