Customer Care - Swedish Speaking

Customer Care - Swedish Speaking
Gamesys Group is one of the world’s leading gaming operators, with millions of players and over 1300 employees. We believe passionately in what we do. Quite simply, we craft entertainment with care, building trusted brands and creating great experiences that always put the player first.
Our award-winning brands – including Virgin, Jackpotjoy, Monopoly, Heart and Vera&John – are some of the best known in the industry. Join us and you’ll be joining a big, international group with some great brands and an exciting future. You’ll feel part of one global family, working with smart people, and delivering a great experience for our players. There’s one thing we expect from you, over and above everything else. Be yourself. One of the values in our DNA is ‘stay wonderfully weird’ – and that applies to all of us.
We are looking for a Swedish Speaking Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.
The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times - this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.
Key responsibilities:
Answering customers enquiries via live chat, in a timely and professional manner and providing superior customer service
Escalating cases and following up with player
Handling KYC documents and forwarding them to the correct department
Working closely with our responsible gaming team and offering RG tools to players
Being proactive to learn different areas of the business
Translations (If required)

Essential requirements:
Native level of Swedish
Fluent level of written and spoken English
Strong communication and interpersonal skills
Strong writing skills (spelling & grammar)
Ability to write content in a creative and catching manner
Basic knowledge of Microsoft Word and Excel

Desirable requirements:
Previous customer care experience
iGaming experience
Finnish or Norwegian language skills would be a plus!

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.


Benefits:
We believe this process works both ways, so what can we do for you?
We offer some of the most competitive benefits in the market including continued personal growth, career development plans and performance bonus. We also believe in providing an environment where employees can flourish – you’ll be working in a very modern work environment – and we will make sure you will also have enough time to unwind with our monthly massaged, office events and team-building activities.
This is Gamesys Group and we’re here to make gaming everything it should be. You’ll have fun making fun every day, and that’s a promise