Customer & cargo coordinator

Om First Reserve:
Vi är ett rekryterings- och bemanningsföretag som levererar tjänster inom HR, ekonomi, lön, inköp/logistik och administration. Inom lön har vi även ett eget outsourcingbolag.

Med laganda, utveckling, ansvar och engagemang som ledord vill vi alltid vara den självklara samarbetspartnern för både medarbetare och kunder. First Reserve är ett företag med stabil tillväxt och ett starkt varumärke med ständigt affärsfokus. Vi har kollektivavtal och är ett auktoriserat bemanningsföretag.

Vårt kontor är placerat i Solna Business Park.

Customer & cargo coordinator to one of our international customers in Stockholm city.

Key Responsibilities
You will have responsibility for co-ordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst also contributing towards best tonnage utilisation and voyage results.

• Develop and manage cargo allocation plans in alignment with capacity management
• Follow up on space availability and deliveries
• Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance space allocations
• Play an active role in execution of customer prioritization and optimal cargo mix decisions
• Monitor volume levels and provide input on optimal routing and port rotation across the trade
• Ability to foresee, identify, and initiate actions to support higher earnings

Customer Coordination

• Act as primary customer interface developing customer relationships and guide vessel scheduling based on customer requirements
• Respond to all general customer enquiries, customer bookings and feedback/complaints (follow up)
• Support account management for your designated customers
• Monitor customer KPIs and seek corrective action to ensure adherence to performance targets.

Requirements and personal skills
You are a team player with shipping or logistics experience and a proven track record within customer service. You are a multi-tasker who thrives under pressure and loves the challenge and responsibility of finding a win-win solution for the customer and business. You are result orientated, commercially aware, solution driven and able to focus on details and follow up when necessary. You have excellent communication skills in English, both verbal and written and general computer competence (office programs).

This customer is an equal opportunity employer who believes in diversity. The successful candidate will enjoy working in a global company with colleagues and customers from different cultures and countries and where English is the working language.

The application shall contain CV and personal letter in English. Selection and interviews are ongoing. If you have any questions please contact Iréne Nilsson by mail irene.nilsson@firstreserve.se or 070-279 83 21.