Customer & Cargo Coordinator

Wallenius Wilhelmsen is a global logistics shipping company listed on the Norwegian stock exchange. Wallenius Wilhlemsen brings together five established shipping companies to maximise synergies and growth through shared vessels, networks and customer base throughout the World.

Key Responsibilities
You will be responsible for dedicated customer accounts and have responsibility for co-ordinating cargo to fulfil our customer commitments whilst maximizing customer satisfaction and profitability.

Cargo Coordination

• Develop and manage cargo allocation plans in alignment with capacity management
• Follow up on space availability and deliveries
• Liaise with Area Sales Teams, Port Operations and Terminal to enhance space allocations
• Play an active role in execution of customer prioritization and optimal cargo mix decisions
• Monitor volume levels and provide input on optimal routing and port rotation across the trade
• Ability to foresee, identify, and initiate actions to support higher earnings
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Customer Coordination

• Act as primary customer interface developing customer relationships and guiding vessel scheduling based on customer requirements
• Respond to all general customer enquiries, customer bookings and feedback/complaints (follow up)
• Support account management for your designated customers
• Monitor customer KPIs and seek corrective action to ensure adherence to performance targets.

Requirements and personal skills

• You ara a strong team player with a proven track record within customer service
• A multi-tasker who thrives under pressure and loves the challenge and responsibility of finding a win-win solution for the customer and business;
• Result orientated, commercially aware, solution driven and able to focus on details and follow up when necessary.
• An excellent communicator who is able to communicate at all levels creating strong working relationships internally, with our customers and external counterparts.
• Excellent English skills (both verbal and written)
• Computer literate and comfortable with all office programs.
• Other languages are a merit

This customer is an equal opportunity employer who believes in diversity. The successful candidate will enjoy working in a global company with colleagues and customers from different cultures and countries and where English is the working language.

The application shall contain your CV and personal letter in English. Selection and interviews are ongoing.