Customer Centricity Coordinator

Do you have experience leading projects, used to taking ownership in an IT environment and love CRM systems? If you also love to coach people, this might be the job for you!
We´re now looking for a Customer Centricity Coordinator to our client Becton Dickinson. This is a permanent recruitment and you will start ASAP, with respect for your notice period.

Job Description
Purpose: The provision of project support, co-ordination and administration for the Sales Force Effectiveness Programe.

This is a very exciting role, where you´ll be responsible for Becton Dickinson´s internal educational programme within Sales, making sure the "BD way of selling" lives on to new employees. In this role, you´ll work a lot within Salesforce: For instance, you´ll be responsible for the development and management of a project dashboard and tracking against the country plan, creating monthly reports & presenting to the Nordic Management team, as well as helping individual salespersons with their Salesforce problems.

You´ll be the Local Project Manager: Responsible for coordinating activities with the local organisation, for instance arranging sales training events with external parties. You will be tracking the Country Plan, liaising with EU PMO and supporting the Customer Centricity Site-Lead. Co-ordination and provision of logistics support of project and work stream meetings

You will support and get support from the Super User network of SFDC

Main Responsibilities (to include but not limited to);

Customer Centricity Program Plan

Design, develop and manage a project plan detailing work stream activities using data and information residing in SharePoint
Maintain the project progress and SharePoint site and ensure access to key stakeholders including the European PMO and CC Core Team
Create a dashboard in order to monitor and measure ongoing progress to timelines
Co-ordination of project meetings, conference calls, communications, outlook calendars, meeting rooms, taking and circulation of notes and follow up to actions and commitments made by project team members
Attendance at project meetings
Provide metrics input to EU PMO. Responsible to collect data and prepare analysis and metrics for CGM and LT
Support with communication and change management including gathering data for and sharing success stories
Be the go to person for support on SFDC for super user

Communication

Responsible for Communication of status updates to the PMO, go-to point for the Country. Responsible for local coordination of CC meetings and agenda topics.
Attending business management forum on a monthly basis to provide an update on all workstreams – takes a lead on this discussion.
Develops and owns the communication plan for the Customer Centricity programme for the Nordic e.g. monthly update for Highlights, communication of barometer results and encouraging respondents, sharing success stories, use of digital signage around the site, any other innovative ways to increase awareness at both site level and to our European stakeholders.

Key relationships

European Customer Centricity Core Team
Country Coordinators elsewhere in Europe
Nordic Customer Centricity Leader
BDX Marketing Teams (Local and European)
Sales Team (RSMs / KAMs / Sales Specialists) (BDX)
Business Partners (CCO/IT/HR/Finance)
Country Business Leaders (BDX)
Nordic CGM

About you

To fit in this role, we believe you have experience working with project management, like to work with CRM systems and primarily: you are able to coach and make people excited about learning and using Salesforce!
Furthermore, you have/are most of the following:

• Experienced at managing projects with multiple workstreams and leading people
• Effective at influencing without authority
• Effective at establishing efficient processes and plans in order to achieve required outcomes (Process Effectiveness)
• Excellent time management skills.
• Proven ability to undertake many high priority tasks concurrently.
• High level of attention to detail
• Ability to build appropriate internal networks within BD, accessing the appropriate people required to complete given tasks and activities.
• This approachable person must be a strong team player, effective and working with all members of the team to puts into practice values and behaviours that contribute to group effectiveness and performance.
• Always maintains customer focus (both internal and external customers)
• Action oriented: Agility and timeliness in making things happen. Thorough in completing and finishing tasks and activities.
• Proactively builds knowledge and skills for both themselves and also others
• Ability to do all of the above with minimal supervision
• Degree level education desirable
• Highly skilled at process management
• Numerical and analytical skills essential
• Presentation skills essential – comfortable presenting information to internal customers
• Microsoft Office packages (Excel, Word, PowerPoint) – Intermediate level Essential