Customer Claims Specialist

Thule Group is continuously growing and we are now looking for a Customer Claims Specialist to join our Customer Service team in Hillerstorp.

The position
As our new Customer Claims Specialist you will be responsible for handling all claims from Customers in the Nordic region. You will provide information and the most optimal solution, both from Thule and Customer perspective. You are expected to handle claims by phone and email within time limits. In your role you will collaborate with other departments, especially the Quality Team. You will also do all the administration connected to the customer claims process.

Your Profile
You have a Technical education, minimum on secondary level. In addition to this you have a couple of years’ technical experience, it is meritorious if you have experience as a claim handler.

To succeed in this role we believe you have an interest in technology and a good technical understanding. It is important that you are capable of performing work independently, and possesses the ability to analyze and define problems. We believe that you are curious, accurate and like to establish new contacts. Your communication skills are strong, both written and verbal. We expect you can balance between multiple tasks/priorities and still consistently meet deadlines. Providing excellent service and support in your daily work is something that drives you.

You are fluent in Swedish and English, knowledge in other Nordic language is desirable.

We believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the active lifestyle we enable. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.


Application
The position reports to Magdalena Risberg, Customer Service Manager, and is based in Hillerstorp. Do you have questions about the recruitment process please contact the Recruiter Anna Lindow at telephone 0370-34 40 50. 

Please apply through our website www.thulegroup.com/open-positions with CV and personal letter. Do not wait to show your interest until the last application date as interviews are held continuously during the process and the position might be filled before the last application deadline, which is November 30th.

We are looking forward to hearing from you. Welcome with your application!

About Thule Group
Thule Group is a global world leading company of products for sports and outdoor activities. We make it easy for people to bring the things they care for, easily, securely and in style, when living an active life. Under the motto Active Life, Simplified. we design, manufacture and sell products within the four product categories Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, as well as roof top tents for mounting on cars), Active with Kids (bike trailers, strollers and child bike seats), RV Products (awnings, bike racks and tents for motorhomes and caravans) and Packs, Bags & Luggage (everyday backpacks, hiking bike packs travel luggage and camera bags).
Thule Group has about 2,600 employees at 9 production facilities and 35 sales offices worldwide. The Group’s products are sold in 140 markets and in 2020, sales amounted to SEK 7.8 billion.
www.thulegroup.com