Customer Communication & Marketing Automation Specialist

Fortum Consumer Solutions deliver electricity and smart related services to 2.4 million customers across the Nordics. We are now looking for an experienced and driven customer communication specialist with Marketing Automation expertise to work with customer communication on the Swedish private customers market. We are looking for you who will have the responsibility to drive customer communication across multiple channels such as email, sms, app and postal letters. You will have a strong influence on how we work with customer communication and marketing automation and you will impact the communication our customers receive and hence the way they experience the value delivered by us.

What’s in it for you:

- A challenging position with varying tasks and great development opportunities

- For you who wants to drive multichannel customer communication for a world class customer experience

- You have a strong influence on the way our customers experience us and the services we deliver, every day

- Be part of a skilled Swedish marketing and customer communication team as well as a cross-Nordic communication team sharing best practices and learnings

- Modern office space and possibility to flexible and partly remote work



What you must have:

- Minimum 5 years of experience from Marketing Automation expertise, preferably Hubspot; create workflows and communication, schedule and follow up automated and ad-hoc communication, analyze data, optimize communication

- Experience from working actively with customer journeys, customer satisfaction, segmentation and targeting

- Copy writing and content creation skills for customer communication, including text, image, illustration and basic moving images.

- Fluent in Swedish and professional proficiency in English

- Basic IT and CRM competence to be able to collaborate with IT for system integrations

- A bachelor or higher degree in digital communication or other relevant areas

- Strong cooperation skills as well as personal drive and initiative, and a positive mindset



What you will do:

- Manage planning and operational work for the workflows and communication content in Hubspot.

- Create and optimize communication to different customer segments

- Identify new communication needs and opportunities

- Track and analyze performance, optimize communication based on insights

- Collaborate with other stakeholders in the organization such as business manager, product manager and IT, as well as sales and customer service to align activities towards our customers across channels

- Collaborate with marketing and communication colleagues



How do you apply?

Please apply by the 31st of March 2022 at the latest.

When you apply for job in Fortum Consumer Solutions you will be treated objectively. We don’t evaluate candidates based on age, sex, nationality and other none relevant factors. You will hear from us one in about 1-2 weeks after the application deadline.

If you have any questions please don’t hesitate to contact Helena Nygren, Brand and Communication Manager, at: helena.nygren@fortum.com