Customer Delivery Head / Program Head

What you will do
Lead our global Professional Services team, (Solution Architects, Integration Consultants, and Solution Consultants) against the delivery of our IT solutions for our clients’ most pressing business needs.
· Manage client relationships and expectations within original scope of the delivery, working to mitigate multiple agendas and tight timelines.
· Take ownership of balancing the overall satisfaction of the client, while effectively representing both the client and TechM’s best interests.
· Collaborate with Partners to identify a jointly agreed to implementation methodology.
· Toggle between delivery on single focus client projects and large-scale multi-year roll-outs, with team sizes up to 50 resources and multi-million EUR budgets.
· Drive towards achievement of team utilization, revenue and management targets.
· Work with the Sales team, Client Partners and Delivery Directors to develop and support client services solution roadmap.
· Administer projects across the engagement lifecycle.
· Enable client relationship development towards lifetime partnerships
· Develop and grow executive and senior management level relationships with TechM’s CME clients to build our reputation as a trusted advisor and high-quality partner
Things you should have
· Minimum 15 - 20 years ICT and IT Development experience, managing large scale implementations in software consulting services.
· In depth Technical Project Management expertise, with at least 2 years demonstrated history of implementing complex software solutions.
· Previous history delivering on multi-phase projects, rolled out over a period of 2+ years for Enterprise clients.
· Able to travel 50-75% of the time mostly in Europe.
· Ability to effectively communicate with all levels within the organization, including C-level Executives.
· Willingness to provide both a big picture view of client engagement as well as take a “roll up your sleeves” attitude towards project delivery.
· Proven record of execution to time and budget management.
· Proven experience of leading Agile and DevOps transformation at a large client.
· Lead the engagement team to include coaching, mentoring, and developing staff to achieve client satisfaction and personal professional development.
Things that would definitely help
· Previous experience working in a Management Consulting environment.
· Experience with Agile working methods.
· Delivering on projects and programs with a global focus for external clients and in an international organization.