Customer Development Manager

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Your mission:
As Customer Development Manager in the Train Control and Communication department you will have a key role in our interaction with customers and users. Identifying and classifying the customer requests and then propose solutions in either customer or Alstom domain. Key skills are communication and ability to describe the problem and need, as well as the solution.

Your responsibilities:
· Internal and external communication
· Root cause analysis
· Leading and driving work packages and tasks
· Ensuring that relevant skills are made available from needed disciplines
· Work closely with program managers and lead engineers to identify the actual needs

Your experience and qualifications:
· Understanding of TCMS solutions
· Issue management and root cause analytics
· Proven project manager and requirement management skills
· Communication skills and experience from a global environment

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.