Customer Economy Specialist

About the job

Telavox is on a journey to become a UCaaS European Champion and the Customer Economy team at Telavox is the team with the main responsibility for ensuring a scalable billing solution. We are now shifting to a more European and Global billing focus.

The Customer Economy team is working with both daily operational economy support as well as continuous process improvements within the Finance area. As our new Customer Economy Specialist, you will have a project management focus driving the continuous system and process improvements taking place within the Customer Economy area, as well as having specific Subject Matter Expert responsibilities.



You will drive initiatives and topics across the organisation from a Finance & IT point of view to help us move to a more European and Global billing focus - both initiated by yourself but also as requested by our organisation to support the growth and development of our business.



Main responsibilities:

- Drive Continuous Process Improvements projects and initiatives in our Business Support Systems to find more efficient ways of working and increase the automation of our processes.
- Help us move from market focus to a cross-border billing solution.
- Act as Subject Matter Expert towards both your own team, as well as different stakeholders in the organization in all matters related to Customer Economy
- Conduct internal control in close collaboration with Accounting and Controlling teams ensuring correct processes and procedures are applied and followed both by internal and external parties (fraud prevention etc).


About you

To be successful and at the same have fun in this role we believe you need experience in project management preferably with a technical approach. You also have a strong passion for IT, economy and people and you probably studied Information Systems and/or Economy/Business Administration and have some experience working with business information systems with an economic focus in a multi country setting.

We believe in having fun at work and take pride in employing people who are curious and want to grow with the company. You will be expected to be proactive and continuously seek new ways to drive topics to resolution by utilizing the tools and resources available combined with challenging your analytical skills. You are a positive person, with a pragmatic approach, who likes to work in a communicative role where you build good relations and build trust in your interactions with colleagues across the organization.

You have a structured and proactive approach with high attention to detail and accuracy. Experience of working within an international organization and/or in a telecom and/or subscription billing platforms are very meriting.



Telavox is the place to be!
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.

Today we are a fast-growing and profitable company with +1.3b in revenue and +400 Telavoxers in nine countries. In addition to being part of an entrepreneurial and forward-thinking tech company, we can offer you a warm-hearted culture, legendary kick-offs, competence development, great career opportunities, and lots of fun! 😀 Read more about our culture, our employees, and business in our Culture Book. (https://docs.google.com/presentation/d/e/2PACX-1vQN1wDpp_YGRwXww6S7tEYfb8KO2AGyjJk51uA6g7IX_Nv4gtaHH2ci2SPizYx-CWt3f6noEJls_n2M/pub?start=false&loop=false&delayms=3000&slide=id.g63cf6a08cf_1_0) (https://docs.google.com/presentation/d/e/2PACX-1vQN1wDpp_YGRwXww6S7tEYfb8KO2AGyjJk51uA6g7IX_Nv4gtaHH2ci2SPizYx-CWt3f6noEJls_n2M/pub?start=false&loop=false&delayms=3000&slide=id.g63cf6a08cf_1_0)

Are you interested in becoming part of Telavox? Apply now!
We look forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact our Recruiter Robert Jonasson at robert.jonasson@telavox.com