CUSTOMER ENGAGEMENT & LOYALTY ANALYST, IKEA SERVICE OFFICE HELSINGBORG

The retail market has seen and experienced a rapid change the last couple of year due to increased customer demands and digitalization. For IKEA this means a new set of goals where we want to be the first-hand choice and largest multi-channel Home Furnishing retailer in the country. We want to secure and offer a flawless customer journey whether contact point.
We see a clear trend of people focusing on the life at home and spending time together. In line with this development people are focusing on increasing customer value and customer satisfaction by applying a customer first mindset. If you feel the same and want to improve the customer experience through using insights, we look forward to meeting you.


Who you are
Hej, I am Louise - Customer Engagement & Loyalty Manager at IKEA Retail Sweden. I am looking for you who likes to work with data analytics, statistical modelling and to monitor, follow up and recommend actions based on results.
We are looking for someone that has a genuine interest in - retail and data analytics, especially from large datasets. Knowledge of customer behavior in relation to loyalty programs and CRM as well as of performance marketing measures is an advantage as well as experience setting KPIs and following up on them.
You have strong interpersonal skills with the ability to build trustful relationships.


Your responsibilities
In the role as Country Customer Engagement & Loyalty Analyst, you are responsible of providing customer analytics and insights. Together with the team we will define offerings to attract, retain and engage different customer segments, based on the findings. Aiming to increase overall customer lifetime value.
You will collaborate with our global CRM Hub on data/analytics and performance of all customer engagement activities and deriving local insights.
We see it as a strong advantage that you have previous experience working with SQL.
It is also an advantage that you know how to use Power BI or Google Data Studio to visualize data.


Together as a team
You will be part of the Customer Engagement & Loyalty team within Marketing. We are a team that are passionate about people, business, IKEA’s purpose and continuously improving the customer experience. Further, we are all motivated by increasing customer value and customer satisfaction by applying a customer first mindset. If you feel the same and want to improve the customer experience through using insights, we look forward to meeting you.


Questions and support? Let's connect!
This is a full time, permanent opening with preferably start date as soon as possible.
If you have job specific questions, please contact me at louise.wihlborg@ikea.com.
If you have technical issues or questions regarding how to apply, please contact responsible recruiter Johan Rosengren, johan.rosengren3@ingka,ikea.com.
We welcome your application!