Customer Engagement Specialist (One year contract)

UMC are looking for a Spanish and/or Portuguese speaking Specialist to strengthen the Customer Engagement Team. This is a one year position with a particular focus on South America. The successful candidate will be responsible for supporting new business opportunities, selling UMC products, as well as strengthening existing relationships so that customers continue to use UMC products. The role also contributes to the development of the engagement strategy for customers, supporting the sales/engagement process, as well as coordinating with other departments in other projects when required.

Key Individual Responsibilities:

- Contribute to sales opportunities, as well as building and maintaining fruitful customer relations.
- Support ongoing sales initiatives for the UMC products and organize customer-related activities.
- Assist the License Coordination Team with complex customer questions.
- Approach customer relationships as a partner rather than a vendor, by acting as a resource, e.g., by sharing networks and contacts with customers, directing them to related areas of business, understanding their motivations and their situation regarding clinical trials and drug safety.
- Understand and analyse the customers to see further potential for the UMC Products.
- Support the License Coordination Team with the renewal process for customers.
- Be a positive contributor to the department ambience, collaboration, and development.
- Support department projects by providing analytical as well as clerical skills.
- Support all other work topics that may appear in the framework of the team's responsibility.

Qualifications:

- B.Sc. in Business Administration, or in Natural Sciences such as pharmacy, chemistry, or biology.
- Experience in business-to-business sales/support, and/or experience working within the life sciences sector.
- Experience working in projects and collaborating with clients/partners, and/or cross-functional.
- Good understanding of MS Office, CRM systems and other relevant business systems.
- Language skills:
- Spanish or Portuguese: native
- English: fluent



About you:
You are a positive, committed team player who is both structured and efficient. You have excellent communication skills and always have the customer in focus. Building relationships both externally and internally comes naturally to you, and you enjoy a challenge and pushing yourself.

As a person we believe that you:

- Are calm, structured and resilient, with an ability to perform well in a fast-paced working environment with a heavy workload.
- Are enthusiastic to interact daily with customers from a wide range of cultures and backgrounds.
- Find pleasure in improving and defining processes and structures by using new technology, to deliver even better customer experience and engagement.

Please note that this recruitment process might have a prolonged course due to reaching over the summer and vacation period!

Uppsala Monitoring Centre (UMC) is a centre for international service and scientific research in the field of pharmacovigilance. We are the WHO Collaborating Centre for International Drug Monitoring, and manage the technical and operational aspects of the WHO Programme for International Drug Monitoring since 1978.

As an independent, non-profit foundation, we support the World Health Organization, regulatory authorities, and other stakeholders who share our vision of advancing medicines safety. Through research and development of new scientific methods, we explore the benefits and harms of medicines for patients, and offer products and services used by health authorities and the pharmaceutical industry worldwide.

UMC follows the collective agreements between the Swedish Agency for Government Employers and Saco-S and ST. Union representatives are Malin Zaar (Saco-S) and Jessica Avasol (ST), +46 (0)18-65 60 60.