Customer Engagement Systems and Tools Expert

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Customer Engagement Systems and Tools Expert, Global Operations
It is not every day that someone launches a new mobility brand, but that’s not what’s unusual about Lynk & Co. We are re-defining the entire experience of buying, owning and using a car.

What you'll do

- Identify, lead, implement projects for expansion and development within our global customer service organization
- Coordinate, structure and prioritize technical requirement related to our system landscape
- Identify possible improvements in implemented processes in a structured and data-driven way
- Secure communication and information flows, ensure stakeholders are up-to-date with latest plan
- Ensure that changes are coordinated, implemented and communicated to relevant departments and stakeholders


What you should have

- A passion for customer-centric design
- Previous experience in customer service operations
- Ability to understand complex structures and communicate them in a simple way
- A structured and organized way of working
- A toolbox of knowledge and skills for process design, preferably with some applied experience in customer service
- Comfortable with verbal presentations and tools like Visio, Figma, Excel, Jira, PowerPoint


Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Emanuel Solli, emanuel.solli@lynkco.com. If you have any questions about the recruitment process, please reach out to Matthew Venick, matthew.venick1@lynkco.com.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/).