Customer Engineer

Are you looking for a new exciting opportunity in a global organizational environment and would like to be a part of a green energy transition? The Customer Engineer with the energy industry’s global partner on sustainable energy solutions might be the job for you.

EVP NCE > SBU NCE Service > Customer service Sweden
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries.

Responsibilities
As a Customer Engineer, you will be part of our service organization in close contact with our technical department and Customer Service. You will report to a Team Lead in Customer service and your primary responsibilities and tasks will be to:
Providing first-line customer communication for technical matters
Acting as the best point of contact for technical customer requests via email, chat, or phone across all customer journeys
Handling service orders in SAP & Salesforce
Participating in customer meetings
Reading and providing technical reports to customers


Qualifications
A technical background or interest
Experience in working with sales and customer service
Advanced user of MS Office
Good verbal and written communication skills in Swedish and English
Work experience in IT


Competencies
Service- and solutions-minded with a solid business aspiration
Accountability and working effectively
A positive team-oriented person
Detail-oriented and organized with a high focus on quality
Ability to cope with high activity levels


What we offer
Apart from a quality benefits package, you will become part of a team with skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department where everyone is prepared to support us when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional Information
We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 17th of December. All inquiries are treated confidentially.