Customer Excellence specialist

First är ett rekryterings- och bemanningsföretag som levererar tjänster inom HR, ekonomi, lön, inköp/logistik och administration. Med laganda, utveckling, ansvar och engagemang som ledord vill vi alltid vara den självklara samarbetspartnern för både medarbetare och kunder. First är ett företag med stabil tillväxt och ett starkt varumärke med ständigt kundfokus.

This is a consulting assignment with start as soon as possible and which lasts until August 2021 .This position is full time and the location is Stockholm.

Broad description:

As the Customer Excellence Specialist, you will be managing the daily communication and interactions with our customers and maintain the strong and good relationships we always continue building. You have the overall responsibility for the end to end order chain (Order to Cash). The role includes order management, settlements, invoicing, system checks, weekly and quarterly meetings with customers.

You will be working across different product groups together with Key Account Managers, Supply Chain and Customers. It is therefore important that you are good at creating relations and thinking service minded.

The role includes a back-office part where you will make sure that all orders enter the system all the way to invoicing without any errors, this part also includes a month end closure.

In order to succeed in this, you will have to establish a close cooperation with both internal and external stakeholders and frequently follow up on result versus targeted KPI´s.

Main responsibilities:

• First point of contact towards the customers for order and service-related questions
• Manage all emails and telephone calls both external and internal.
• Ensure that ordet to cash process is followed
• Quarterly and weekly calls with our main customers
• Claim management
• Billbacks
• Be responsible for month end closure
• Build on a good relationship both with you internal stakeholders but as well external
• A key player on driving our service KPI´s
• Preparing weekly reports both internally and externally
• Calculating service target fee´s on a monthly basis
• Planning holiday deliveries together with internal logistics and the warehouse
• Delivery creations
• Follow up on quality incidents

Requirements and what we are looking for:

• Relevant experience and knowledge in Wholesaler management
• Skills in similar role (order management and customer relationships)
• Problem solution orientated
• SAP skills is an advantage

We a looking for an outgoing and driven personality who is service minded. You are excellent in english and have stron excel skills. You are analytical and structured as a person. To suceed in this role uou have good communication skills and experience from system- & data.

Why you want to start as a consultant at First:

As consultant at First, we as an authorized staffing company with a collective agreement. We offer you a market salary, health care allowance, pension provision according to ITP and insurance. You as a consultant are also assigned a dedicated consultant manager who is there to support you in your career. With the words Commitment, Development, Team Development and Responsibility, we are welcoming you to a company where you as a consultant are the focus!

Application:

A crucial success factor for any company is to make use of people's differences and you can easily search by registering your CV by clicking on the application button below or with your Linkedin profile. As the selection and interviews are ongoing, we wish your application as soon as possible.

Please use the link below for your application. With reference to GDPR we do not have the opportunity to receive any applications by mail.

Submit your application as soon as possible as selection and interviews are ongoing. For questions contact Hannah Cheadle, hannah.cheadle@firstreserve.se 070-795 60 21