Customer Experience Agent

Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.

Your responsibilities and impact working as Customer Experience Agent will be:
Respond to customer enquiries via chats, calls, social media queries & emails
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up-to-date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary

Skills, qualifications, and interests you need to succeed in this role: 
You are native in Norwegian and have a high level of English
You have a can-do attitude and have a positive and professional attitude
You are used to working with computers and can learn new systems quickly
You are a strong communicator both verbal and written and are willing to go above and beyond to exceed customer expectations
You preferably live already in Barcelona with the necessary documents 

What's in it for you?
Office based job in the heart of Barcelona
Working hours between 8:00-22:00
Competitive salary + performance bonus
Working in an international environment
Fast growing company with growth opportunities
Comprehensive training programme 
Starting date: mid-February

What you should expect from living in Barcelona?
The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan, and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather, and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities

Your future company:
Established in South Africa in 1992, this international company has expanded their offices with a very clear sense of purpose: SIMPLIFYING LIFE while specialising in Customer Service/Care and Employee Value propositions for leading corporate clients globally.

Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.


Required language: Norwegian