Customer Experience Associate for Allente - Norwegian speaker in Lisbon

About Teleperformance Portugal

Teleperformance Portugal counts with a workforce of 12 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!
 
Are you a fluent Norwegian speaker looking for your next career move as a Customer Experience Associate for Allente? Jump head-first into the Portuguese culture and join our ever-growing Nordic Allente Customer Experience team in one of the best and sunniest places to live in Europe – Lisbon!
 
What is waiting for you:
Work location: Lisbon – one of the best and sunniest places to live in Europe;
Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
One flight per year to your home country (within Europe);
Health insurance from day one in the company;
Ongoing certification and training opportunities;
Refer a Friend Program with attractive incentives;
Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more..
 
What you’ll be doing at Teleperformance Portugal
 
As a  Norwegian -speaker Customer Experience Associate for Allente, you will:

As a Customer Experience Associate, you'll be the primary point of contact for customer requests, becoming Allente’s most valuable ambassador;
Utilize phone calls, e-mails and chats in order to provide a seamless experience to new and existing customers;
Respond to inquiries about broadband services and TV solutions offered by our client – always in a professional and timely manner;
Resolve technical issues as they arise;
Follow up with a thorough needs’ assessment and inform customers about ongoing campaigns;
Turn every customer into a happy customer;
Exchange ideas and solutions with your colleagues;
Enjoy your time in Lisbon.
 
There will be big smiles if you
Fluent level of Norwegian and a English (minimum B2);
As a Customer Experience Associate for Allente, you'll need work experience in a customer/tech support role (preferred);
Familiarity with TV solutions and streaming services;
Exceptional communication & soft skills, as well as a problem-solving mentality;
Computer knowledge/tech savviness;
A positive and adventurous attitude;
Willing to acquire all the knowledge and experience we offer.
 
Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.



Required language: Norwegian