Customer Experience Consultant

Are you passionate about delivering exceptional service and be a part of a committed team in a high-pace international environment? Are you looking to work for a global company that encourages growth, cares about the environment, supports diversity & drives inclusion? Then this job is the perfect opportunity for you!
In Maersk, we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.


We offer
No matter your dreams and ambitions, we offer exciting career opportunities in a truly international working environment.
We make it our business to make sure that people with the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers.


Currently we are looking for multiple Customer Experience Consultantss to strengthen our team in Gothenburg.


Key Responsibilities:
Understand the customers supply chain business requirements and the end-to-end solutions which Maersk have committed to.
Proactively identify exceptions, mostly system related.
Taking ownership of the process and resolve issues according to guidelines provided.
Communicate professionally with our stakeholders
Build long term relationships both internally and externally.
Drive and present KPIs and other initiatives to internal stakeholders
Coordinate with various stakeholders in shipment process handling.
Orchestrator the overall flow of an end-to-end shipment.
Support the overall team where applicable by providing ideas for process improvements.



What we are looking for:
1-2 years of customer service experience, preferably logistics.
Customer call handling experience with focus on root cause analysis.
Excellent communication and interpersonal skills.
Ability to multi-task and display sense of urgency.
Excellent organization and problem-solving skills.
Conflict resolution and negotiation skills.
Ability to be a team player.
High proficiency in Microsoft Office Suite Applications such as excel, Power BI and able to analyze the data as this will be required to have on the daily job.
Have an interest in system integrations
Well-organized when working under pressure



Selection is ongoing, so we look forward to your application!
Please be informed that there is no relocation package applicable for this position.


We do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. For more information on what an inclusive environment means to Maersk please visit the diversity page on our careers website.