Customer Experience (CX) Analyst

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

Customer Experience Analyst
Do you enjoy working on a strategic level with complex customer data? Do you want to help Lynk & Co to become customer insights-informed and data driven in their decision making? We might have the perfect opportunity for you.

Within the Customer experience & Insights team we apply a brand-led perspective to create the Lynk & Co customer experience across the end-to-end customer journey. We develop a holistic view and then deliver strategy, guidance and insights across the organization.

Our team works remotely across seven markets and we are looking for a Customer Experience Analyst who can be based in either Sweden (Gothenburg) or The Netherlands (Amsterdam). You’ll be joining a team with huge ambitions and an exciting roadmap, in a role that will be part of shaping our data and insights strategy. You’ll join us at the start of the next stage our journey, so you’ll have the opportunity to influence our plans as well as deliver them.

As a person we believe you are independent, results-oriented and a true problem solver. You are a strong analyst who thrives when given large data sets to dig into and to derive actionable insights from them. You can proactively identify the needs of the company and handle ambiguity, while also securing that the goals for the team are met. Lastly you have a genuine passion for customer experience and customer behavior. You are always striving to develop yourself and finding new efficient ways of working that can challenge the team and raise the bar of how we work.

What you'll do

- Improve the customer experience by gathering customer insights, analyzing data, mining information across all customer touchpoints and channels.
- Analyze business questions and transform your results into actionable insights for improving customer experience through the end-to-end customer journey, optimizing marketing efforts and guiding business development.
- Analyze customer data to deliver clear insights on customer segments behavior to be used in customer strategies and marketing communication.
- Understand the ‘why?’ behind the data through analytically solving problems by spotting trends and patterns.
- Use data visualization tools to structure data and build high quality reports that spread CX insights to different stakeholders within the company.
- Collaborate with other analysts within the company to exchange ideas and analyses.
- Stay current on trends - challenge how we evaluate our business today, and develop best practices analytics including how to incentivize the organization to drive towards long-term customer value.


What you should have



- Experience within consumer research or customer analytics/CRM/media analytics.
- Advanced Excel skills, good knowledge of visualization tools e.g. Power BI, Tableau.
- Experience from working with analysis of large data sets.
- Well-developed oral and written communications skills, with the ability to communicate research findings and insights in a clear, concise and impactful manner.
- Degree in a relevant discipline with an analytical focus (economics/business administration, mathematics, statistics or comparable).


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split.
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization.
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact.


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest January 16 as we will start to invite for interviews after this date.

If you want to learn more about the position, please reach out to Sara Sundström, Head of CX & Insights at sara.sundstrom@lynkco.com or +46721843839. If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)