Customer experience (CX) specialist

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

Customer Experience Specialist
As a Customer Experience Specialist you will have responsibility to design, develop and evaluate customer journeys to create the Lynk & Co awesome customer experience. With our consumers in mind, you strategically translate the brand into emotional interactions in all touchpoints and journeys aiming to provide a seamless and unified experience.

Within the CX & Insights team we apply a brand-led perspective to ensure a coherent Lynk & Co experience across the entire customer journey. We develop a holistic view, supporting both digital, physical and human interactions, to deliver strategy, guidance, and insights across the organization. You’ll be joining a team with huge ambitions and an exciting roadmap. You’ll join us at the start of the next stage of our journey, having the opportunity to influence our plans as well as deliver them.

As a person we believe you are customer obsessed, have a creative and positive spirit, with a results-oriented and problem-solving mindset. You have skills in service design, user experience and project management, and love to cooperate closely with cross-functional teams. We believe you have the ability to proactively identify the needs of the company and handle ambiguity, while also securing that the goals for the team are met. Lastly you have a genuine passion for customer experience and consumer behavior.

What you'll do

- In cooperation with cross-functional teams, design new experiences and improve existing ones, within applied touchpoints.
- Through data gathering and VOC (Voice of Customer) program, continuously perform analysis of current pain points to identify how to improve the experience short-term as well as long-term.
- Act as CX representative in applicable projects by providing guidance on needed improvements from a customer perspective.
- Ensure customer journey mapping of applied journeys is up to date and spread across the organization, as well as creating new journeys when needed.
- Design and continuously update our customer experience framework and tools, aligning to company strategy.
- Prepare, design, and implement training material to secure internal awareness of the Lynk & Co customer experience, and to help drive a customer-centric organization.
- Secure the continued implementation of CX tools and solutions, CX metrics, and CX methodology (service design, design thinking, agile methodology, etc.).
- Keep up to date on emerging industry trends and changes that affect the customer experience.


What you should have

- You’ve got the skills working in a similar role with focus on CX, UX and/or service design.
- You've got an eye for the awesome and the quality, and a deep understanding of the customer, and can articulate how to design a great experience.
- You’re up for the challenge. You want to build an experience from the ground in a scale-up company and help to shape the customer experience culture.
- You’re a great communicator with an ability to explain things in a simple, meaningful, compelling way.
- You’re creative, flexible, and open-minded, and love coming up with new and exciting ways to solve problems.


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest June 21.

If you want to learn more about the position, please reach out to Sara Sundström, sara.sundstrom@lynkco.com.

If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)