Customer Experience Manager at Avinode Group // Gothenburg

Our journey started as a thesis project at Chalmers University and developed into the fast growing Avinode Group, disrupting an entire industry by moving business aviation online. Today, we build and improve tech tools for air charter brokers, operators, and flight departments; an expanding suite of applications that have changed the course of the business aviation industry. With 100 “Noders” spread between Gothenburg, Miami and Portland, our flexible and collaborative culture empowers every single person to come forward with new ideas and bring them to fruition. We are a bunch of grounded tech-whizzes who always leave things better than we found them. Especially software. Together with Oddwork we are now searching for you: customer obsessed CX master and awesome leader.

As Customer Experience Manager
Here, you will get the opportunity to foster a culture of continuous improvement and turn data into tangible action that will lead to a deeper customer engagement with our brand. As Customer Experience Manager you will be responsible for retention and loyalty, the ultimate champion of the customer to inform the creative, strategic and commercial decisions within the Avinode Group business. With both feet on solid ground and exceptional people skills, you sprinkle expertise as well as inspiration when leading the CX-team onto trailblazing paths. You establish best-in-class CRM processes to drive repeat business as well as creating successful CX protocols and processes aligned to both strategic and tactical business needs. You make sure that we can deliver exceptional quality while maintaining a highly productive and scalable operation.

We are looking for you...
a people person, natural leader and inspirational force. For you, data drives everything and you feel at home in an international, matrixed company. With authentic confidence you drive your messages across the company, nothing stops your determination to create the most outstanding customer experience. And yes, like the rest of us Noders, you have the superpower to get stuff done, and to have fun on the way there.

Our wishes:
You have worked, successfully, in a similar role before
Experienced in building successful CX roadmaps, playbooks and data storytelling
Technology-first mindset, including expertise digital and content creation and publication
Excellent project leadership skills to hold team members accountable for delivery on goals and expectations
English fluency - a must in this role

Why Avinode Group?
At Avinode Group, the work culture is open and collaborative; we “Noders” are a passionate, laid back and down-to-earth crew. With us, a bit of quirky humor is always welcome. Our new colorful HQ in Gothenburg, is all about our beating heart for both numbers and nature, sparked by our curiosity. From the down to earth meeting rooms Elk and Sparrow to a workout zone in the middle of the office with yoga mats and kettlebells.

We thrive when we see each other grow. Would you like to join us at the intersection of creativity and data?

START: According to agreement
LOCATION: Gothenburg
JOB HOURS: Full time
CONTACT: Talent Manager Ellinor Hellberg, ellinor@oddwork.se (for questions regarding the position, not applications)
LAST APPLICATION DATE: 2020-04-27

Are you the one Avinode Group is searching for? Apply now by submitting your application and CV. We’re looking forward to hearing from you soon!

In a world full of expectations, the most daring thing you can do is to dream. As a recruitment and employer branding company we challenge expectations, empower talents and organizations to be the best they can be. By matching personality with company culture and strengthening employer brands, we are here to revolutionize our industry. 7 days a week - 365 days a year. Because we know for sure: it’s when the right personality and the right culture meet, that magic truly arises! Step in to the world of Oddwork by clicking here.