Customer Experience Partner

Opportunity
Are you passionate about delivering exceptional service and be a part of a committed team in a high-pace international environment? Are you looking to work for a global company that encourages growth, cares about the environment, supports diversity & drives inclusion? Then this job is the perfect opportunity for you!
In Maersk, we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
We offer
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment.
Maersk employees represent an expansive cross-section of modern professionals as our employees include Engineers, Geologists, Logistics-, IT-, Legal and HR specialists, Maritime Officers, Seafarers and administrative staff, to name just some.
At Maersk, we make it our business to make sure that people with the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers.
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
The exciting life of an ever-changing supply chain management professional



Key Responsibilities:
Understand the customers supply chain business requirements and the end-to-end solutions which Maersk have committed to.
Proactively identify exceptions, mostly system related between Maersk and the customer. Troubleshoot and solve according to guidelines provided.
Communicate professionally with our stakeholders, as customers, vendors and suppliers
Build long term relationships both internally and externally.
Drive and present KPIs and other initiatives to internal stakeholders
Strong drive and experience from setting up SOP´s
Problem solver

What we are looking for:


Proven experience in the transportation/customer service industry.
Ability to work flexible working hours when needed
Proficient with MS Suite (Word, Excel, Power Point, Teams).
Ability to multi-task and strong sense of urgency.
Customer centricity and service oriented.
Strong attention to detail.
Excellent communication and interpersonal skills (verbal, written and presentation).
Outstanding organization and time management.
Strong problem-solving ability.
Conflict resolution and persuasion skills.
Ability to thrive in a team environment
Minimum 3 yrs experience from Ocean industry