Customer Experience Partner – help us connect the world

Do you enjoy talking to many different customers and colleagues across the globe each day?
Then join Maersk, a global leader in logistics. Here, you will create unique customer experiences while ensuring that our customers’ goods arrive at the right place at the right time.
Ready to get connected to the world? Then let’s go. All the way!
We offer
At our office in Gothenburg, you will join our Customer Experience team and work alongside 30 skilled colleagues. Together, we are responsible for managing the end-to-end shipment process for those of our customers who have a direct contract with Maersk.
Right now, we are going through an industry-defining transformation: We want to innovate global trade by simplifying our customer’s supply chains. With simple end-to-end solutions, digital services and seamless customer engagement, we want to enable our customers to trade and grow by transporting goods anywhere – as fast and simple as possible.
Key responsibilities
Once our customers cargo has started its journey towards its destination by sea, road or air your job begins. Using your great coordinating and communication skills, you will ensure great customer experiences by managing the end-to-end delivery process.
This involves coordinating with the various countries and global shipment teams and ensuring that all documents and practicalities are in place.
More specifically, you will:
• Build customer relationships and be curious about customers’ business needs and drivers in order to better serve them and identify new business opportunities
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
• Coordinate with the commercial organization on customer commitments and forecasts
• Advise Maersk management on potential service failures and trends
• Drive continuous improvement to satisfy customers and improve loyalty
• Support the digitization agenda by positively influencing customers’ uptake of new e-features
We are looking for
Needless to say, you are passionate about delivering great customer experience. Your excellent communications skills allow you to tackle any issues with a smile, and your experience enables you to quickly identify the right solution.
You love spotting ways to optimize existing processes, and you are not afraid to speak your mind. Moreover, you:
• Ideally comes with a freight forwarding background with experience of handling end-to-end logistics solutions
• Thrives in a customer facing role where you are to deliver a superior customer experience.
• Your coordinating and communication skills are on point
• Speak and write English effortlessly, and preferably, you are also fluent in Swedish