Customer Experience Partner, Sweden

Safmarine Container Lines, part of the global Maersk Group, is a company dedicated to delivering the highest level of customer experience, while providing reliable ocean transportation services to our customers. In our organisation we put the people in focus and our vision is that together we go places with our customers. Do you have the motivation and will to deliver an excellent customer experience? If so, you might be the perfect match.

We Offer
In this position we offer an excellent opportunity to join our team of experienced Customer Experience Partners, where you will gain experience within both Sales and Customer Service.

We offer you an exciting job opportunity in an international, challenging business environment characterised by high pace and diversity. You will get to focus on creating valuable relationship with our current and new customers.

This position will support the External Sales team to manage and grow assigned accounts and hunt leads for new customers in line with the organisational strategy, goals, policies and processes.

In this role, you will also gain industry knowledge, international experience, better communication skills and techniques relevant to customer service and sales.

This vacant position is located at the Scandinavia head office at Mölndalsvägen, Gothenburg. Start date is as soon as possible.

Key Responsibilities
- To deliver a positive customer experience for all customers and to ensure a smooth execution of the shipment lifecycle by working closely with the customer and internal teams
- Hunt leads and follow up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
- Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified.
- Ensure all products and services are sold to the customer to maximise Safmarine profitability
- Build strong relationships with all stakeholders including effectively handover of terms and conditions agreed with customers to our global service centre team.
- Be fully responsible for customer satisfaction and experience on interaction with customers.
- Promoting the Safmarine Brand in daily interactions through various channels and agreed media.

Who we are looking for
A person with a positive, enthusiastic mind-set who is customer focused and has a drive for results.
A person who has the ability to qualify leads and to successfully manage negotiation process.
A person who wants to learn and is a fast learner.
We are looking for a team player, and someone who is willing to go the extra mile for our customers and our people.
A person who likes a fast pace and dynamic environment, where the only constant thing is change.
A person who is a strong communicator both in writing and orally.
A person who is organised, efficient and effective.

The candidate should preferably have a degree within shipping or other commercial field.
Previous shipping knowledge is an advantage.

The candidate needs to be fluent (verbal and written) in English and Swedish.