Customer Experience Representative

Totême is looking for a Customer Experience Representative to join the team in Stockholm. As Customer Experience Representative you will be the first point of contact for online customers, making sure their questions, requests and expectations are met and improving their shopping experience at toteme-studio.com.
The role
Assist with placement of orders, refunds, and exchanges
Resolve customer complaints via phone, email, chat and social
Collaborate with stakeholders to take action and solve customer-facing issues
Share customer insights to inform other departments, projects and initiatives
Act as the company gatekeeper and the customers' voice internally
Compile reports on overall customer satisfaction and suggest solutions to product issues

Your profile
Previous experience from online customer service and/or a customer-facing role in a fashion or lifestyle company
Excellent communication and presentation skills
A passion for customer experience

About you
Passionate about Totême with an understanding of the brand and aesthetic
Knowledge in, interest and understanding of the fashion industry
Self-motivated, solution-oriented and hands-on
A strong team player with a positive outlook and collaborative approach
An organized multitasker with strong problem-solving skills and attention to detail
Business and results-oriented with a strong commercial drive
Analytical and digital savvy with a data-driven approach
Quality-centric with great attention to detail
Fluent in English



The position is based at Totême’s Stockholm office with an immediate start. The last day to apply is March 19, 2021.