Customer Experience Specialist

We are currently looking for a Customer Experience Specialist to an exciting opportunity with our client Samsung! This is a consultancy opportunity starting ASAP until further notice.

About the company:

Everything we do at Samsung is driven by an unyielding passion for excellence – and an unfaltering commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant and innovation is critical to a company´s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. 

Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!
As the Customer Experience Manager for our B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You´ll be the driving force behind crafting a seamless and positive experience for every visitor.

Responsibility:

• Own the sites and optimize the customer journey
• Align with stakeholders what the channel strategy is and what goals are set for each channel
• Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders
• Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues
• Reach out to EO (European office) and identify ongoing initiatives
• Test & QA EO/HQ driven development
• Request UX/Copy support when needed inside and outside team
• Align ongoing enhancements for Open & adjust to suit /Business & EPP
• Issue management – when issues are found on site, escalate in proper manner and collaborate with the right instances to secure functional site
• Support Merchandise team with EPP & /Business perspective & updates
• EPP – enhanced partnership program
• Learn the AEM (adobe experience manager) to be able to request optimizing (ex scheduling)
• Look into customization for the mapping of the sites (student, B2B, B2C)
• PIC (person in charge) for /Business including SMB (small medium business) and B2B
• Know how to create tickets to optimize user journey

Skills:

• A few years of experience with similar assignments such as web-responsible or app-responsible
• Working with data driven approach
• Stakeholder management and used to navigating between requests, dependencies, value and time
• Backlog management
• Comfortable and enjoys working with both technical and design development
• Fluent in English

Personality:

• Strategical
• Networking
• Problem solver
• Detail oriented
• Manage and enjoys working with many things/projects at the same time

Sounds interesting?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.