Customer Experience Specialist

Are you naturally great with people? Does the technical side of things interest you? If you answered yes to both of the above, keep on reading. It sounds like we have just the role for you.
Bannerflow is a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks. We are changing the game by simplifying complexity and challenging the status quo. As a result, we have the happiest customers in the world!
Customer support is a part of the Customer Success team at Bannerflow. We put the customer first in everything we do and we make sure to be fast and proactive in our daily tasks.
Our customers love our support, and for two years in a row we have had a 99% customer satisfaction. To achieve that you need to always be on top and aim higher than others. We’re looking for an extraordinary person who wants to set their footprint in Bannerflow and take ownership of our support.
As a customer experience specialist, you will work very closely with our customers. You will be a central person in our organisation, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets.


At Bannerflow we live by our values - Passion, Collaboration and Challenge.


As a customer experience specialist, you will:
Give first class support through Intercom or Google Hangouts
Troubleshoot and reproduce technical issues
Handle “how to” questions and guide our customers in a pedagogical way
Create insightful support articles and keep them up to date
Participate in daily stand ups with our tech team and help out with prioritising tickets
Take ownership of ongoing tasks and follow through until they are solved



Who you are:
You are driven by building great relationships and you thrive being in direct contact with our customers on a regular basis
You are a great colleague and always happy to help
You have a great technical interest and preferably basic knowledge of JavaScript, HTML and CSS
You are good at expressing yourself in writing
You are structured and organised
You are solution oriented
You like to exceed customer expectations
You speak and write fluently in both Swedish and English



Interested?
If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next: Help us get to know you by submitting your CV, cover letter and/or any other information you see fit in order to present who you are. We encourage everyone to apply and female applicants are especially welcome, as we strive for gender diversity!
We’re super excited about receiving your application and hope to talk soon.
Candidates must be eligible to work in Sweden full time without restriction.
For more information www.bannerflow.com