Customer Experience Specialist in Lisbon (Dutch Speaker)

Quality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product’s advice, following up on logistics, having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!

Your responsibilities and impact as a customer experience specialist will be:
Answering incoming queries from customers
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:
You are a native Dutch speaker
You have a business proficiency level of English
You are looking for a job opportunity abroad
You are motivated and committed to your work
You have excellent communication and listening skills
You are a team player and you are willing to work with many other nationalities

What’s in it for you?
Type of contract: a long-term fixed term contract, renewable every year
Working hours: full time (40h/week)
Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1250€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch