Customer Experience Specialist - Sweden

Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Customer Experience Specialist to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

As a Customer Experience Specialist for the Swedish market you will be working with the customer journey for our existing customers. You will get in-depth knowledge about Tibbers offering and work closely with the rest of the customer team, as well as our product, marketing and growth teams.

You will focus on activities related to increasing retention and improving the overall customer experience. As a part of the job you will be hands-on in creating communication to existing customers in our different channels and for different segments. You will be following up on results and doing adaptations based on feedback and results.

As a part of our team you will be engaging with tasks such as:

Coordinating communication between stakeholders. Seeing the customer journey from a holistic perspective is important, and you will be aligning with stakeholders from marketing, growth and other areas to make sure that our content is aligned throughout or different channels

In charge of outbound communication: Creating in-app and email messages to our customers making sure our content is educating existing and potential customers in our product and services.

Iterate and experiment on different content: Trying out different communication strategies and focusing on segmenting different messages based on different customer groups. Aligning on criterias and qualifications for different segments.

Monitor results and follow up on goals and targets: Together with the Customer Experience team set goals and targets, and follow up on the results.

Get customer insights: Collect feedback & insights from the different teams, as well as responses of ongoing surveys and analyze pain points, communication gaps and potentials.

Follow up on the Customer Journey: Identify communication gaps in our customer journey and work on ways to improve.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You have strong communication skills, an interest in tech and a curious mindset. You have experience from customer communication, experimenting, and following up on results. You are creative and not afraid to get your hands dirty. Experience from working with different CMS is highly appreciated, and you are able to create content in both Swedish and English. In addition you

- 3 years experience in communication or similar
- You are well structured and able to organize and multi task between different projects
- You are curious and love to learn new things




Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

Please send in your application latest December 8th. If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.