Customer Experience Specialist to a world-leading tech company!

Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!

OM TJÄNSTEN

As the Customer Experience Specialist for our clients B2B sites and partner platform, you will play a pivotal role in shaping the online journey for their customers and partners. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.

Their team today consists of the Customer Experience Manager, one Shop App, one UX-designer, one CRO Specialist, one Hybris Platform Deputy, and this role - our new customer experiences specialist.

This role is perfect for someone at the beginning of their career who will bring fresh knowledge and a desire to grow and develop within the position. Since it is a new role, you need to be self-driven and take their own initiative.

The role will partly include:

ARBETSUPPGIFTER

Work tasks


* Own our enhanced partnership program site and the B2B site, to optimize the customer journey
* Execute initiatives and enchantments
* Act as a stakeholder to the operative team and other relevant teams within the organisation
* Make sure that you are involved in all initiatives involved with .com to align on EPP and B2B
* Be the person of contact for experience on the sites EPP and B2B
* Work in Adobe Experience Manager to be able and fix and request changes for the site
* Look into customization for the mapping of the sites


VI SÖKER DIG SOM
- You who have between 1 to 3 years of experience, working with similar tasks.
- Are fluent in English, in both speaking and writing
- Previous experience working with one or several content management systems (CMS)
- Knowledge on how to set requirements to optimize the user journey
- Experience working with backlog management
- Project management skills and follow-up up on projects
- Have Stakeholder management experience and used to navigate between requests, dependencies, value and time

It is also meritorious if you:
- Are fluent in Swedish, in both writing and speaking
- Worked in a global company

To succeed in the role you:
- Enjoy quick changes in your way of working, big and small. You are a problem solver with an eye for the details
- Like networking within the company
- Are self-motivated, takes a lot of initiative
- Are comfortable and enjoys working with both technical and design development

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.