Customer Experience Support to Bookbeats Finnish department!

Does your heart beat a little extra for books, problem-solving and customer experience? Are you a “people person” who’s passionate about giving customers the best possible service and like to familiarize yourself with tricky questions? Do you have a good understanding of the Finnish market as well as communicate fluently in Finnish? Great! Then keep reading why this temporary position may be the perfect opportunity for you!

OM TJÄNSTEN
On behalf of Bookbeat we are now looking for a Customer Experience Support to their team in Stockholm, Sweden. Since day one, BookBeat has been the leading audiobook service on the Finnish market and the growth journey in our neighboring country continues. To ensure that Bookbeats fantastic Finnish customers receive the best possible help, we are now looking for a Finnish-speaking superstar that will join the Customer Experience team. If you love books, technology and being in contact with customers as well as want to be part of the BookBeat journey, this is a golden opportunity that you don’t want to miss!


* This is initially a 6-month contract through us at Academic Work. With a chance of extension. You will be hired as a consultant, which means that you will be employed by Academic Work and work as a consultant for Axis.
* As a consultant for Academic Work, we offer great possibilities for you to grow professionally, build your network and make valuable contacts for the future.


ARBETSUPPGIFTER
As a Customer Experience Support you will learn all about how BookBeat works and be responsible to solve trickier customer issues. You will for example:


* Answer our customers in writing, but when needed you might also support them on the phone
* You will work closely with other teams at BookBeat to analyze, understand, and resolve issues and problems. In other words, this is a diversified role with the customer at heart


Your focus will be on the Finnish market but support on other markets may be needed from time to time - therefore you should feel confident communicating fluently in English and Finnish.

VI SÖKER DIG SOM
- Genuinely wants to understand our customers and gets energy from giving first-class service
- Have previous experience in Customer Service and know how to handle diffrent types of customers
- Communicates fluently in Finnish and English. You will primarily provide support in Finnish, but may also handle matters in English

We believe you:


* Are passionate about and have experience from giving service to customers
* Want to learn all about how BookBeat works
* Are a superstar at expressing yourself in writing and to adjust your language to the receiver
* Get motivated by challenging work tasks and like to work in a changing environment


It is an advantage if you:


* have experience from app, e-commerce or a subscription service


As a person you are:


* A true problem solver and finds no problem too small or largeIs outgoing and appreciates the contact with different types of people
* An unpretentious and independent “doer”
* A team-player and likes to share your knowledge and experience


Övrig information


* Start: As soon as possible
* Extent: 100%, initially 6 months with the possibility of an extension,
* Working hours: 37,9 hours a week office hours with opportunity to flex
* Location: Stockholm


The recruitment process is being managed by Academic Work and the client wishes that all questions regarding the position are sent to Academic Work. The job ad can be removed before the position is filled if we have moved on to the selection and interview phase.

INFORMATION OM FÖRETAGET
In 2015, Bookbeat began their journey towards the goal of offering Europe’s leading service for digital books and in 2016, we launched to the public. Now, about 7 years since our broad launch, BookBeat is used by over 700 000 users every month. We are an ever-growing company within the Bonnier Group and all members who join our journey have the possibility to make an impact on our development – both in the short and long run.

Today, Team BookBeat consists of 150 curious and committed doers. Are you interested in becoming part of their team?