Customer Fulfilment Specialist

About Inter IKEA Systems and Core Business Franchise  
Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks. In Core Business Franchise we are responsible for the IKEA strategic framework, keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.  

We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services. We do that by leading the development of solutions that ensure a unique and successful meeting with existing and new IKEA customers. Leading when and how IKEA expands, we enable one common way of working, with high impact at a low cost.  

In our working environment everyone feels encouraged to experiment, try new ways and dare to ask: “What if…?” We care for performance with meaning, where you can develop yourself and your career globally. Read more about us at franchisor.IKEA.com

IKEA Retail Experience has the assignment to secure a successful, consistent, and relevant IKEA experience across all customer meeting points that are developed together with Core Business Range & Supply and all IKEA franchisees in order to create a common and unique IKEA way to engage our customers and offer them relevant services. We now have an exciting opening in our “Market Hall Picking Solutions”-project. If you are a Customer Fulfilment Specialist with experience from global retailing looking for an exciting project to take on for the next 13 months, this temporary position could be a perfect opportunity for you!

In the project “Market Hall Picking Solutions” we will explore innovative ways of improving the picking process in our market halls and as our Customer Fulfilment Specialist you will be a key contributor in this project. In this project you will:  
Act as a content expert for IKEA Customer Fulfilment operations collaborating with different IKEA markets, gathering data and making an analysis of the situations in the customer meeting points.  
Identify and collect relevant trends, insights and learnings for the project. 
Ideate new solutions that enable Market hall’s fulfillment process to be efficient.


We offer an exciting work environment in a global marketplace with great opportunities to grow and develop together with us. This is a full time (40 hours/week), time-defined position (13 months). The role is based in Malmö, Sweden. Please send your application – CV and letter of motivation – in English by 29 July 2021. We look forward to getting back in touch with you and will do so as soon as possible. Due to the ongoing vacation period there may however be some delay.

We look forward to your application!