Customer Growth Manager

PinMeTo - Taking people from search to action
PinMeTo is a SaaS platform that connects multi-location brands with the biggest search, map, and social media platforms, letting them keep their business information up-to-date everywhere, manage their reviews, and maximize their social reach – all from one place. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo is quickly becoming a global leader among location marketing and local SEO technologies.
Having left the startup phase, we are now scaling up our product development and market presence, and are in search of a Customer Growth Manager.


About the job
In this position, you will be a part of the PinMeTo´s Growth team, which is responsible for upselling and preventing churn.
As a team member you will be responsible for upselling to existing customers, minimizing churn amongst current customers, and generally keeping our customers happy!
Key Responsibilities
Develop and maintain customer relationships, manage customers’ expectations, and be both proactive and reactive to minimize churn and keep customers happy.
Work closely with the customers to identify and develop upsell opportunities.
Hit growth and sales targets.
Expand the customer's knowledge and understanding of the PinMeTo platform, and how it can help them in their location marketing strategy.
Conduct training and education sessions with users.

Your profile
You are fluent in Swedish and English. Other language skills are seen as a bonus.
We believe you have excellent communication and social skills to effectively interact with customers. You have the ability to write succinct, crisp emails, and of course have great phone manners.
You are driven and self-motivated, and you like to hit sales targets
You are methodical and able to prioritize and handle multiple customer cases.
Approx 3-5 years of experience from similar sales, preferably with SaaS-company, digital marketing- or communication agency.
Background from any of the following industry sectors is seen as a qualification, but not necessary: multi-channel marketing, e-commerce, digital and mobile marketing, retail, brands selling directly to customers.

What we offer:
Join an international, fun workplace in the heart of Malmö (a two minute walk from the Central Station and Stortorget)
Be a part of an amazing and highly skilled team, supporting unique product with high value for the clients
Get paid to get fit! PinMeTo offers a fitness stipend & the opportunity to use one work hour per week for exercise or sport
Competitive salary

Sound like fun? Then we’d love to get to know you! Send your resumé and cover letter to jobs@pinmeto.com, and if you have any questions about the opening, don’t hesitate to contact HR Manager Sara at sara.gomer@pinmeto.com