Customer Happiness Expert

Star Stable Entertainment is the home of the #1 fastest-growing horse adventure game in the world - Star Stable Online. We just celebrated our 10th anniversary and our Day 1 mission - to inspire girls and young women, to celebrate the power of sisterhood, and to create a more inclusive gaming environment.

With over 21 million registered users across our games and apps, and supported in 14 languages across 180 countries, we are proud to provide an expanding gaming and entertainment platform that fosters social connections, adventures, and creativity for an underserved community of gamers.

Over the past 10 years Star Stable Entertainment has grown to become a multi-channel entertainment company; the home of an independent record label, short-form animations, book series, comics, and mobile apps. We are currently on an adventure to scale our unique impact in the world with several new games and product lines in development across desktop/mobile.

To help us on this journey we are now looking for a Customer Happiness Expert in our Customer Experience team whose goal is to have our players' voices heard and spread within the company. You will also aim to give our players the best service to make sure players have relevant, understandable, and easily accessible information about Star Stable Online and relevant products.

Sounds like your next step? Read on!

As a Customer Experience Expert you will be responsible for

- Managing responses to incoming queries escalated from the Front Line team/s (the outsourced Customer Happiness partner/s), and assist them in providing the player with the best solution to their query.
- Keeping track of ticket volume and assist 1st line with incoming queries from players if needed.
- Providing daily support of customer case management and sharing relevant information of news, changes, bugs, issues, releases etc. from across divisions internally to the Front Line team/s.
- Actively participate in meetings and other forums to ensure CH perspective is voiced.Keep track of our FAQ and make sure they are up to date.
- Being proactive and contributing with ideas and feedback to relevant departments to ensure the players and their experiences are heard.
- Actively drive development, needs of processes and tools across divisions internally, by leading or taking part in relevant projects.Report bugs to the QA Team and make sure CH prioritisation of bugs is voiced in different forums.
- Act as a representative for Star Stable by supporting our beliefs and values.


To thrive in this role, we believe that you

- Have experienced working within Customer Support Backoffice.
- Have strong and constructive communication skills both written and verbally.
- Are solution-oriented, a sharp eye for problem-solving, like to investigate and analyse problems.
- Have a good understanding of customer experience, needs, and sentiment.
- Have a collaborative mindset.
- Supporting Star stables values and beliefs and share Star Stable's passion for empowering girls in the gaming industry.
- It’s a plus if you have work experience with Zendesk.
- Willingness to ask questions to ensure players are getting the help they need.
- Flexibility and general tech literacy and competencies.
- It’s a plus if you have experience with kids, our largest target group is young girls, who have unique needs and ways of communicating.
- Have knowledge and interest in gaming culture!


What’s in it for you?

- A growing journey where you will have a lot of freedom in exploring new technology and ways of working as we expand into new product lines.
- A pretty sweet mission. We want to build quality games for girls and we take that vision very seriously. We strive to hit that mark every single day.
- We may be a big group, but we’re a tight-knit team! A diverse team of friendly, fun, and supportive co-workers from 20 different countries!
- We’re more than 50% female-identifying! #YES to #WomenInTech!
- Flexible working opportunities.
- 30 Vacation Days.
- ITP1 Insurance plan.
- Parental pay top up to 90%.5,000 SEK per year Health allowance.
- Hybrid working model, which allows you to combine the best of “working from home”, and being together with the team at our cosy office, which has the best ever location for everyday commuters (be it T-bana, pendeltåg, train or a bike). Yes, we have a locked bike room with shower facilities!


Eager to revolutionise Star Stable Entertainment into a world-class data-driven organisation? Reach out and apply! We would love to hear from you!