Customer Implementation and Improvement Manager

Opportunity
Leads new customer implementations for accounts owned in the area, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the organization. Supports continuous improvement in the operational processes setup internally.
Key responsibilities
Project Management
- Drive the overall implementation project plan across all geographies and ensure delivery of all functions, including operations, IT, HR and finance.
- Risk management and stakeholder management.
-Successfully “close” implementations based on mutually defined criteria between Maersk and the client.
-Drive projects to improve customer experience and efficiency in the operation
Client Relationship Management
- Lead the client through the on-boarding process and act as the clients’ centre of gravity on implementations and issue resolution.
- Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.




Operational Engagement
- Ensure infrastructure for new client solutions is in place including: recruitment and training, SOPs, IOPs, IT & EDI integration, client and vendor training, and KPI reporting.
- Ensure operations are optimized and products are delivered under the highest service quality possible.
-On Continuous improvement scope – review the processes for potential opportunities to improve customer experience and internal productivity.
Commercial Engagement
- Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology.
Accountabilities
- Customer experience during implementation process (from sales award to stable operation) for new business in the area.
- Consult about commercial pursuits in the area
-Improvements in customer experience / internal efficiencies.
We offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.