Customer Insight Analyst

Nordea is a leading Nordic universal bank.

Job ID: 16242
This is a role within Personal Banking Analytics for Data, Digital Sales and Engagement. We are building the omnichannel customer journey seamless experience and for that we need to connect different data sources across our platforms and applications.
With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.
Joining the team will provide you with opportunities to use your experience with data management, data analysis, data engineering to support data-savvy end-users.
About this opportunity
As the Data Analyst, you will enable Digital Sales to use different data sources to create the omnichannel experience. Provide insights and recommendations through data analysis. Contribute to driving intelligent automation by applying model-based solutions, simplification of processes, and identification of new data sources to our marketing automation tools.
You will collaborate with the team to develop our data into advanced AI models, predicting customer's future needs and behaviour in digital channels.
What you will be doing:
* Participating actively in discussion within Digital Sales teams for expanding the usage of data in marketing campaigns
* Enabling data points/new data tables for our marketing automation tool(s) and documenting the process
* Helping on the set up of marketing campaigns: suggest target group, evaluate data availability, discuss with the team on control groups, monitor the outcome of the campaign, and evaluate the results
* Proposing insights on different data sources, both existing and new
* Collaborating with stakeholders on data usage, requirement assessment to resolve a broad spectrum of business problems supporting digital sales, commercial hubs
* Taking active interest in setting up the governance and data quality frameworks
* Enabling and contributing to create the necessary space for building together the framework for data scientists. From extracting, processing and preparing data to development and prototyping

Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To build a successful career with us, you’ll work well with others and always act with customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable. You’re passionate about doing a great job.
To succeed in this role, we believe that you:
* Are a person who understands data potential and limitations
* Have the skills and mindset to take ownership of the whole spectrum of data science: data gathering, cleansing, engineering, and modelling, while taking the business perspective into account
* Have a passion for data and quantitative analysis, you are able to access databases and write your own scripts, and to perform different types of data analysis
* Are able to clearly communicate complex issues in an easy and understandable manner to a wide range of stakeholder
* Can drive tasks on your own proactively while maintaining the customer centric mindset
* Are willing to develop new skills and capabilities by working with other data scientists
* Have an academic degree in highly quantitative discipline or specialization such as Computer Science, Physics, Mathematics, Engineering, Economics, or Finance, and you have strong understanding of statistical concepts (e.g. Hypothesis Testing) and machine learning models
* Have 0-3 years of experience in data analytical skills
* Are comfortable in using one or more data science programming language i.e. Python, Pyspark, R, SQL
* Are proficient in written and spoken Swedish and English

Additional background and/or skillset, that are beneficial in this role:
* You are good at collaboration in practice, involve stakeholders and always asking questions and investigating alternative solutions
* You are innovative, openminded and excited about bringing your ideas to the table
* Ideally you have experience working on data science projects delivering tangible benefits/outcome
* You know your ways around tools like IBM data scientist suit, Git, Hive, Snowflake, visualization tool such as Power BI
* You understand the principles of working with an Agile development approach
* Financial industry expertise

The role is based in Stockholm, Sweden. We follow hybrid model of working. This is full-time permanent role.
Next steps
Please note that we will start interviews already before job opening closes, submit your application as soon as possible, no later than 31/03/2023. For more information, you’re welcome to contact hiring manager at erik.falkkloo@nordea.com.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.