Customer Insight Analyst to H&M Marketing & Communication

Do you enjoy working on a high strategical level with complex customer data? Do you also want to be at the forefront of data driven decision making within marketing in an international setting? We’re right now looking for a Customer Insight Analyst to H&M Marketing & Communication!
As a member of the global CRM and Loyalty department you will part of a fun team with access to large and varied amounts of exciting data. We work with sophisticated CRM methods and are responsible for supporting the organization with data driven customer insights that are the basis for operational and strategical business decisions. As a Customer Insight Analyst in the Customer Analysis team you will be an important player in how H&M builds relationships with our customers now and in the future.
Job Description
We are strengthening the team with a Customer Insight Analyst that will work in a direction of Customer Analytics. We are looking for both experienced analysts with a customer centric focus, who will be a part of the whole process from idea, data mining, analysis, build reports and communication of results. You will also support different parts of the H&M organization with insights about our customers such as Media, Business Tech and Sales departments.
We offer you a workplace where your work will impact the business decisions made at H&M’s different departments. A challenging role with opportunity to develop your technical and analytical skills. You get the opportunity to work in a team of talented analyst who support each other and do many fun activities together.
Your responsibilities:
Analyze customer data to deliver clear insights on customer segments behavior to be used in customer strategies and marketing decisions
Translate insight into recommendations that drive decision-making and actions
Use coding and data visualization tools to structure data and build customer & media reports that spread customer insights to the marketing function and different stakeholders within the company.
Contribute in projects and respond to ad-hoc analyses requests.
Contribute to H&Ms work to be even more customer centric and create a learning organization.
In this role, you will work closely with central teams within Marketing and Sales

Qualifications
Degree in economics, engineering, statistics or related field
Have 1-3 years of relevant work experience (Data analysis, data science, marketing etc.)
Have relevant technical skills in programing and statistical programs (preferably SQL, SAS or else R, Python)
Has experience in building reports with dashboarding tools (preferably DAX and PowerBI, otherwise Tableau, QlikView, etc.)

Experience with AB testing/ hypothesis testing is seen as a plus.
As a person you are independent, results-oriented and a true problem solver. You are a strong analyst who thrives when given large data sets to dig into and to derive actionable insights from them. You are able to proactively identify the needs of the company and handle ambiguity, while also securing that the goals for the team are met. Lastly you have a genuine passion for retail and customer behavior as you will impact how H&M builds relationships with our customers now and in the future.
Additional information
This is full-time position starting as soon as possible, based at the H&M Head Office in Stockholm, Sweden.
If you feel that your experience, skills and ambitions are right for this role, please send in your resume (no need for cover letter) in English through our career site latest 13 June. Responsible Recruiter is Iris Carlström.
We look forward to receiving your application!
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.