Customer Insight Specialist

The Customer Insight Specialist works with a variety of quantitative and qualitative research projects ranging from customer KPI research to in-depth insights into customers' experience.

We are looking for a team player who has proven experience in customer insights, is strongly business-driven, and understands what it takes to translate complex data sets into actionable insights, in a way that is easily understood by different audiences. The role requires an autonomous professional who is able to work within cross-functional teams and understands indirect sales models and the challenges of B2B.

The Customer Insight Specialist is part of the Market Intelligence team at Axis Headquarters in Lund, Sweden.

Who is your future team?
We are a team passionate about the market and its dynamics. We collect, analyze and interpret information about the market, competitors and customers, including macro trends, competitive moves, and different programs to measure and follow up oncustomer experience, satisfaction, and loyalty. The unit is part of Axis Corporate Marketing.

This is a great opportunity to develop within Axis and a team of energetic and friendly research experts who love to work cross-functionally on different business-related projects.

What you'll do as Customer Insight Specialist
In this role, you will work together with the Customer Insight Manager on specific assignments serving the needs of different teams at Axis (Marketing, Products & Solutions, Global sales, Operations, etc.). You will contribute overall by providing insights that will help in planning and delivering towards a truly customer-centric experience across all touchpoints.

In this role, you will be:

* The leading voice of the customer in different project teams, starting from defining business needs until insights are delivered, in collaboration with key stakeholders, both internally and externally.
* Analyzing and integrating different sources of data into clear business conclusions, connecting the dots across different sources to draw unique insight and enabling the stakeholder teams to translate and implement these into business actions.
* Presenting customer insights in meetings with relevant stakeholders in an understandable and impactful way, and following up.
* Training and supporting a network of survey champions throughout the Axis organization.
* Working closely with our Customer Insight Manager, identifying customer insight needs and translating them into project plans, describing how the business questions are answered and which methodologies and data sources will be used.

Your assignments will vary according to Axis business needs, and may typically include:

* Global customer surveys, including NPS and touchpoint-based surveys
* Development of customer personas
* Customer journey mapping, and how to best use feedback to ensure customer success

The role requires the ability to manage projects from beginning to end as a true subject-matter expert and requires initiative typically needed in projects: From setting the objectives, timeline, to managing operational tasks to presenting and following up on discussing results.

Who are we looking for?
As a person you are structured and able to see the big picture from scattered pieces of information. You are able to present relevant quantitative & qualitative data in a compelling and objective fashion, adapted to the audience. You work well in a fast-paced environment and have the agility necessary to work on different projects simultaneously. You are also a flexible, curious and open-minded team player, having a passion working with data and insight, and committed to delivering results.

We'd love to hear that you have:

* A Master's degree in Business Administration, Marketing, Behavioral Science, Economics, or similar
* Proven experience in customer insights
* Knowledge of using research methodologies and tools
* Capability to analyze, draw conclusions and act on them with a holistic business understanding
* Experience working in an agile, international and cross-functional environment
* A curious mind, i.e. the ability to ask questions and explore the unknown, finding solutions without all the answers in place
* Capability to be objective in analysis and share learnings constructively
* Communication skills
* Proficient multitasking, organizational and time management skills
* Fluent in English (Swedish a plus)

What Axis have to offer
In this role you will get a unique possibility to deploy your customer insight experience across a multitude of projects and stakeholders. We have a strong company culture based on openness, collaboration, and innovation where your personality and contribution are highly valued. We offer you a career in a fast-growing, global, and constantly developing company where you can make a difference and grow together with us. You will be part of a great team with colleagues that want to succeed together with you !

Ready to Act?
Welcome to apply! In case of questions, please reach out to Joanne Kovacic. ()