Customer Insight specialist

Cambio is a market-leading supplier with a comprehensive offering for the entire healthcare and care chain. The goal is to offer the most innovative and cohesive solutions for regions and municipalities. We are growing continuously and now have about 800 employees in several countries. Cambio is certified by Great Place To Work and we are placed in the top 15 list and have received the award "Sweden's Best Workplace" 2020 and 2021!

The position

Cambio is looking for a Customer Insight Specialist to join our Customer Services team in Stockholm.

This is a new role in Customer Services, and we are looking for someone with strong analytical and collaboration skills that can help implementing Cambios Voice of the customer (VoC) program. In this position you will help contributing to the establishment of the VoC program and related surveys, create strong sampling and weighing schemes, create dashboards, support analysis and present recommendations to key stakeholders across Cambio. You understand how to identify better support via insight and analytics to influence a faster and fact-based decision-making process.

At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.

About you

Maybe you are in the beginning of your career but you can effectively build relationships with internal stakeholders through positive interactions and problem identification and resolution. You have strong multi-tasking abilities and abilities to coordinate with numerous stakeholders to drive efforts forward. You have strong analytical skills and can present analyses in a clear manner.

Requirements

- Bachelor’s degree in Business, Marketing, Communication, Analytics, Computer Science, Data Science, Statistics, Business Intelligence or other related fields
- Experience within Voice of the Customer programs, Customer Experience mgt., Research & design mgt., managing programs within modern platform tools
- Experience working with tools in the VOC and CX space (survey, reporting, analysing)


It’s a bonus if you have

- Vendor management experience
- Skills in data visualization using modern tools
- Prior experience managing complex projects and implementation efforts
- Demonstrates ability to leverage multiple tools and methods to effectively communicate important information across multiple audiences
- Expertise in improving user experience on modern measurement tools


Place of employment: Stockholm

At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.

Scope: Full time

Form of employment: Permanent employment, 6 months trial period

Other: We screen the applications and hold interviews continuously so please send your application as soon as possible via the link.

We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work in Sweden. We will ask for verification during the process. 

The role will likely have access to sensitive personal data and therefore a background check on the final candidate will be required.

We look forward to receiving your application!

Read more about us (https://www.cambiogroup.com/)

Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at the career site (https://careers.cambio.se/)