Customer Insights Manager

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Customer Insights Manager
This role is part of the CX & Insights team within Communications who strategically translates the brand into emotional interactions in all touchpoints and journeys, aiming to provide a seamless and unified experience.

What you'll do

- Manage strategy and guidelines for analytics and reporting of consumer and customer experience insights across the end-to-end journey
- Drive the generation of actionable and easily understood insights together with relevant stakeholders across the organization
- Ensure organization has the latest insights and customer pain points, guide stakeholders in recommendation, prioritization and decision-making
- Identify cross-functional ways for the company to become insights-driven in terms of processes and tools
- Define and operationalize CX reporting to visualize the voice of the customer and ensure it is broadcasted across the organization
- Work towards offering foresight rather than just insight, by proactively identifying consumer and market trends


What you should have

- Experience working with consumer analytics, journey analytics and CX insights
- Qualitative and quantitative reporting and data-storytelling skills across different functions (higher and lower management)
- The ability to proactively identify the needs of the company and handle ambiguity, while also securing that the goals for the team are met
- A genuine passion for customer experience and consumer behaviour
- A capacity for consumer journey design and service design is a plus


Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application by August 14 at the latest. There is no ongoing selection process; all applications will be reviewed after this date.

If you want to learn more about the position or the recruitment process, please reach out to Matthew Venick at matthew.venick1@lynkco.com.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/).