Customer Integration Engineer

Dirac is a world-renowned audio technology company and we’re passionate about sound. Wherever or however you enjoy audio, we give your audio system the power to push beyond its physical limitations. We transform your car into a mobile HiFi room. Headphone listening becomes a fully immersive experience, your studio being optimized for accurate listening, and your mobile device turns into a pocket-sized entertainment center. Many of the most respected and recognizable Automotive manufacturers already use Dirac technologies in their products, including Harman, Volvo, Polestar, DensoTen, NIO, Bentley, Genesis, Rolls Royce, BYD and many others.
Dirac is headquartered in Uppsala, Sweden, with offices in China, India and Denmark, as well as representatives in Japan, USA, South Korea and Germany. Undergoing an intense growth phase, the Dirac team consists of more than 100 people – with additional expansion on the immediate horizon.

We are now looking for a Customer Integration Engineer to join our team in Uppsala, Sweden.

Are an embedded SW developer, likes to work in a high pace and want to work in a customer-oriented environment together with high-profile customers? Then search no more!

The Customer Integration Engineer is part of the Sales organization and is responsible for customer specific integrations, adaptations and testing. You will act as a buffer between R&D and the customer frontend related roles in various technical issues. This means that work will frequently occur together with R&D on integration tasks on customer HW, while still be active in technical discussions with the customer and in presales activities. You will also be instrumental in developing this capacity within the team of Integration Engineers in India and take a lead role in setting up internal processes and documentation of our integration activities. Travels to our office in India, Bangalore will occur a few times per year.
The organization –Customer Solutions
The Customer Solution (CS) team resides within the Sales organization and focus on delivering customer value in different stages of the customer interaction process. This means early in the presales process, to deliver RFI/RFQs, demos, and conducting feasibility studies on the customer platform but also to handle post-sales, with delivering the project and support/bug fixing. CS have the resources globally to handle project management, consumer support, customer integration and car audio tuning. In the presales stage, you will be a fundamental part of the RFI/RFQ analysis and to analyze customer requirements.

Responsibilities and Duties
Integrates and verifies R&D platform releases into customer specific HW and audio frameworks
Integrating HW and audio framework for chipset variants where applicable
Support OEM to identify the root cause of SW bug found during integration testing
Solve bugs in integration code or co-work with relevant R&D teams to solve DSP library or Runtime related issues
Support analysis of new customer requirements
Provide input to CPM for project planning and task allocation, and give status updates
Contribute on designing and implementing new test methods to address new products delivery
Act as a technical interface between R&D and customer frontend SW support
Help ensuring quality of the customer releases to fulfill all customer requirements
Make sure that all integration code is properly tested, version controlled, released and documented as per agreed processes
Provide feedback to R&D on possible improvements to our Intelligent Audio Platform to enable smoother integration of future projects
Provide feedback to Product Management on customer requirements that could belong to the product roadmap

Required Skills
Background within embedded HW/SW systems
Experience in Embedded C/C++
Experience with relevant tools for revision control, code quality, and testing
Team-oriented attitude, as well as the ability to work independently and complete own tasks on time, identifying, mitigating and escalating risks
Ability to apply knowledge and understanding of stakeholder needs to report on progress in development activities
Fluency in spoken and written English
Drive and persistence to follow through under pressure
A solution-oriented and customer-centric mindset  
Desired Skills
Experience with low-level DSP real-time processing platforms, micro-architectures (incl. ARM) and related challenges such as MIPS and memory constraints
Basic understanding of audio engineering and related signal processing techniques
Experiences with Python or similar tools for scripting

Tools experience
GitHub
Audacity
Logic Analyzer
Python

General Information
Start:As soon as we find the perfect match!
Salary:We offer competitive salary
Extent:Fulltime
Placement:Uppsala, Sweden with a high degree of workplace flexibility
Reports to:Head of Customer Solutions


Candidates will be interviewed continuously why we encourage you to apply as soon as possible. If you have questions regarding the position, contact Mikael Yabandeh at mikael.yabandeh@dirac.com, and for more information about Dirac, visit www.dirac.comor any of our channels on social media.