Customer journey expert to BNP Paribas Cardif

BNP Paribas Cardif is now looking for a Customer Journey Expert to join their Customer Experience team.

The role will be focusing on delivering insurance products via our partners (such as retail banks and finance companies), through the digital channel.

The role will have the following responsibilities:

- Providing insightful analyses on existing customer journeys (transfer from partner environment to Cardif, digital solutions used, data collected, KPI analysis etc.)
- Identification of friction points and proposal of solutions to solve them
- Design of new customer journeys aligned with customer needs and partners’ constraints


This is an initial consulting assignment with an immediate start, with good prospects of permanent employment after 6 months.

So, if you are available and looking to be part of an exciting growth phase, and have the following experience, we are looking forward to hearing from you.

Qualifications

Qualified candidates will display solid expertise within digital customer service, working previously with digital customer journey design preferably from a Nordic perspective. Fluency in English and any other Nordic language is required.

About the company

Cardif is an international insurance company based in France with a worldwide presence. The company is part of the BNP Paribas Group. The office is located on Mölndalsvägen in Gothenburg, and easily accessible via public transport.

About Amendo
Amendo leads the way in staffing and recruitment in Sweden. With a clear focus on accounting, banking, finance, insurance, HR and communication. We operate across all of Sweden, with offices in Stockholm, Gothenburg, Malmö, Sundsvall and Luleå. Follow Amendo on Linkedin! (https://goo.gl/DpqfGV)

Our clients are mainly banks, finance companies and insurance companies, and other companies looking to fill accounting, finance, HR and communication positions. Amendo is a full-service supplier and a licensed employment agency with a collective agreement in place. Amendo is a a wholly owned subsidiary of Amendo Group, delivering talent solutions since 2001. Lagotto is also a part of the Amendo Group, who specialize in both recruitment and interim appointments of leaders and specialists, as well as Amendo Tech who specialize in recruitment and consultants within tech, IT and digital excellence.

Working as a consultant
Working as a consultant is a great opportunity to gain experience from different companies and industries to further develop your career. We strive to provide our employees with both opportunities and support to ensure long-term development as an Amendo consultant. We offer employee benefits, a dedicated consultant manager and a great network within the banking and finance sector. We embrace applicants from diverse backgrounds and experiences that can actively contribute towards adding value to both our clients’ team and organization.

Questions and contact
BNP Paripas Cardif is working with Amendo in this recruitment process. If you have any questions regarding this specific role, please contact Heléne Hansson at helene.hansson@amendo.se. Interviews and selection are ongoing so please do not hesitate to register your application for the role before Oct 31 st.