Customer Journey Manager

Who we are

We’re here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organisation that goes beyond customers – we want to play a meaningful role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

We are looking for an engaged and driven person to join our Process Automation team within the Product Department in Consumer. Telenor is rapidly heading towards the digital future and we are looking for people with a natural proactive drive who wants to make a difference.

What you’ll do

In the role as Customer Journey Manager at Telenor you will have the responsibility to ensure that our Customer Journey are in line with our business strategy. You will work both strategically and operationally and work towards our defined targets with the goal to have the best possible customer experience. You will collect insights from out channels to understand our pain points and identify areas of improvement. Furthermore, you will define and implement road maps within customer journey and work towards our long-term vision to offer our customers the best possible experience.
* You will together with the team map current customer journeys across all channels
* Your day-to-day work includes tasks such as optimizing, testing, and validating existing customer journeys against the vision

Who are you

To succeed in the role as Customer Journey Manager, we believe that you have a big passion for customers and customer experience. You are creative and strive to always improve our way of work and how we can do thing in a more efficient ways to deliver results. We think that you have previous experience from working with customer experience/journeys and product- and process development. Your passion for this area, engages others and you are a great storyteller, and you are able to influence people around you.
* Analytical – you can balance hard data with soft insights to build winning business cases
* Team-player who believes in collaboration and works methodically accordingly to a set framework
* Flexible, innovative, and pragmatic approach to find new ways to solve complex problems

Our promise
A balanced workforce is key to our success. To secure that, we’re committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work – We believe that flexibility and freedom to choose where and how to execute your work is a driver for performance, engagement and work life balance. We also believe in the power of better together and that the team spirit develops when we meet and interact in person, therefor our offices act as magnets for collaboration, creativity and company spirit
* A generous health and benefit package with for example wellness grant, health insurance, ”give me a break”-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.

Come join us now

If you would like to know more, please contact Jessica Bergh, jessica.bergh@telenor.se Please apply by following the “apply” link in the ad. We do not evaluate CVs sent directly to us on email.

Good to know

According to Telenor's policy, we conduct background checks on the final candidate for all recruitments.

Application deadline: We evaluate candidates continuously so please apply today

Location: Stockholm