Customer Journey Manager in Commercial operations

ZEEKR is a premium electric vehicle and technology solutions brand from Geely Holding Group, China’s largest privately held automotive company. The ZEEKR brand and its first car, the 001, were unveiled at a brand night prior to Shanghai Auto Show in April 2021. What ZEEKR pursues is to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff, covering China, Europe, North America and other places.

Hand on heart - aren’t you a bit bored with your current, mundane job and yearn for a little more flair and pizzazz? Wouldn’t it be awesome to be part of launching a new premium mobility brand in Europe? If, like us, you thrive in an innovative and fast environment and love to get your hands - but not your car! - dirty, ZEEKR might just be the place for you.

This is a unique opportunity for you to join us at ZEEKR as Customer Journey Manager and become a part of a hands-on, dynamic and innovative culture. Our team will have full responsibility to establish the “Commercial Operations” in Europe for an inspiring brand and exclusive electric vehicles. As well as design the new era of sales and distribution, disrupting the traditional car industry. We are looking to implement game-changing customer solutions, driven by technology.

You will be a part of an open-minded and supportive team, where we together create and develop for success! We are striving to have a flat and flexible organization, where everyone can, and will, make an impact. We will live customer obsession!

This is what you will do most of the time:

- Define and establish the Network strategy (online/offline)

- Define and establish the entire customer journey (on- and offline) from the commercial perspective.

- Setting up all Sales-to-order Standards for
- Customer treatment by salesmen incl. digital/virtual concepts

- Sales conversions from sales-qualified leads within the sales funnel

- Retail Standards for ZEEKR Experience centers

- Test drive

- Car delivery

- Training requirements and strategy for outsourced training provider.

You have probably done something like this:

- You have proven experience in working closely with the customer journey and CRM processes with loyalty and conquest programs.
- We see that you have a background in some type of luxury business, e.g. 5*-Hotels, Hospitality, Fashion, Automotive. In this industry, you have well-documented experience working in customer journey positions.

- We also believe that you have an MSc degree in some business-related subject.

- You have skills in Customer Eco-System, Retail/Dealer integration and Digital/Future retail formats.

- Other relevant experience can be data analytics, big data and digital business models.

- Experience in the automotive industry is not a must but can be beneficial.

To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

We think that you:

- Have a customer obsession and a strong people and customer-centric mind and behavior

- Are resilience with a tendency to regard challenges as opportunities and a willingness to change conventions

- Have an innovative approach and a high level of curiosity

- Are an explorer with transformational energy

- Are a strong communicator and fluent in English

- Already based in or willing to relocate to Amsterdam



Do you want to join us in our journey? Welcome to contact us for more information

Kristina Larsson Djokovic, Senior recruiter, kristina.larsson@cevt.se, +46 72 988 85 44 for questions regarding the recruitment process.

Last Application date: 2023-01-09

Apply today, we will perform ongoing selection during the application period.
We look forward to hearing from you.

In the recruitment process for this role a background check will be carried out for the final candidate.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels.

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