Customer Journey Mapping and Personalization Analyst

For 25 years we have challenged the status quo in the hotel industry, and we promise to continue to do so. Nordic Choice Hotels is no ordinary firm, and hence, seek extraordinary talents to join our never changing passion to deliver the best guest satisfaction in the industry.

During 2016 we established a new company within Nordic Choice Hotels called eBerry. Its main mission is to transform the digital landscape for how our guests book, travel and interact with us. Our ambition is high, we want to create the world's best guest journey, offering our guests the ability to have a seamless and hassle free travel experience and a world class Loyalty community.

Do you get excited when data turns into products and products come to life to improve the customer experience? We get thrilled with that idea too!

If you love being customer-centric and making the customers' experience smooth and easy, then we are off to a good start. If you have strong acumen and command of data collection, analysis and presentation, then we are definitely going to talk more!

We want to take our guest obsession to the next level and are looking for a Customer Journey and Personalization Analyst to join our eBerry team!

We want to make sure that the journey we provide to our customers and guests is always simple, relevant, and personalized. To deliver on this commitment, we need your help to assess the stages of their journey, continuously find ways to improve it, and ensure that relevant products are presented in the various stages, touchpoints, and interactions of their individual journey.

What you will be doing:

In this role you will be responsible for how we track the customer journey with relevant data and insights. You will be key to identifying how we can improve it with products, services, or other possibilities like features or even systems / processes. You will be part of a team in Nordic Choice who is responsible for understanding who the customers are, why they behave the way that they do, and how we can make things more relevant for them everyday! You will be involved in collecting the relevant data, conducting analytics and presenting insights and recommendations to help the whole organization find better ways to deliver the best customer experience, support develop digital products, conduct experimentations, produce incremental value, and measure and drive the business KPIs.

Still wondering what you will do on a daily basis at eBerry? Besides working with great analysts, UX experts, Product teams among others, you will also be able to mold this role into your own perfect one. Be part of the culture of guest obsession, data centricity, test-and-learn, and plainly happy people who know how to have fun and are waiting to welcome you!

Who we think you are:

We are looking for someone who feels comfortable and brave to look into our customer journey and make use of data, insights, and experimentation approaches to deliver our customer promise! You definitely have a strong command over data and reporting, and can produce relevant insights for the customers and the teams. You have worked at least 2 years building and iterating customer journey maps, worked with product teams to discover and design products, and worked with analytics teams to test, measure, and attribute value to ideas delivered. You are curious and always want to be up to date with the market and the latest happenings around the customers, their journey and the ones that impact it including new technologies. Experience in journey mapping tools, AB or MVT testing and similar experimentation techniques, statistical and reporting tools, and working in an agile environment will be considered a definite plus.

We will offer you:

• The opportunity to create a relevant customer journey which impacts end-user value directly
• The ability to shape and mold your role while working with others and driving customer and business value
• An organization that goes the extra mile, and cares about both people and planet
• Exceptional colleagues and an inclusive, experimentation-based, and innovative culture - we love to share and learn from each other, and test ideas if they work
• A flat organization with trust and autonomy in your work - we are rebels that support innovation without imposing strict corporate rules
• Brand new office integrated with one of our newly opened hotels right next to Mall of Scandinavia in Solna
• Plenty of social events including smaller gatherings with your team and huge get-togethers with the whole Nordic Choice family
• Great benefits! In addition to our collective agreement we also offer staff discounts with 4 free nights each year and when you run out of them big discounts on your other bookings, hotel breakfast at the office, discounts on food and friends & family rates at our 200+ hotels.

Want to know more?

We would love to get to know you too! Interviews will be held on a rolling basis so don’t wait too long and submit your application immediately.

Still not sure about applying? Don’t hesitate to send an email to oliva.strandberg@choice.se for us to help with answering any of your questions about the role.