Customer Journey Specialist

The SaaS-company Avinode Group has a suite of global digital B2B services for business aviation and is now looking to strengthen their Customer Experience team with a Customer Experience Specialist. The company is constantly striving to close identified gaps in the market by creating innovative and essential tools for modern business aviation. They are doing so with three platforms, Avinode, Schedaero and Paynode.

Your will work with customer journey maps to break down customer experience in different stages. From brand discovery, to being a first-time user, to becoming a loyal repeat-customer. By breaking down customer segments and personas, you will work on creating bespoke journeys suited for each client segment. The role will involve working cross-functional with colleagues from different departments - marketing, onboarding, support, sales and many more. You will also have a great deal of data to work with in order to better understand client interactions and will also have competent data engineers at your disposal.

Responsibilities
Customize journey maps to address specific needs and include aspects that are relevant for each case.
Design, build and manage customer journeys for various touchpoints in the customer lifecycle
Create bespoke touch point journeys, as well as tweak existing experiences
Create and implement customer journeys with other teams that drive towards positive customer and business outcomes
Using our tech stack to create these journeys which contains the use of multiple tools
Work with other teams to create customer experience excellence

Ideal candidate
Experience working with customer segmentation and complex customer journeys
Minimum 2 years' of experience in a customer journey centered role
Great with analytics - capable of understanding and analyzing metrics to base your actions and business cases on
Communicating fluently in English - written and spoken


To become a "Noder" you have to be a good thinker and communicator. Your analytical skills combined with a deep understanding of how every interaction a customer has with Avinode is crucial and needs to be consistent towards the brand and service. You love building advanced automated customer journeys that drives a positive outcome for both the customer and the business. Your drive is contagious and speaking in metrics and numbers is probably how you interact with stakeholders a lot of the time.

Employment
This is a recruitment process meaning you will be hired by Avinode directly and OIO acting as a recruitment partner with all questions regarding the role going through us.

Additional info

Employment type: Full-time, office hours with a flexible schedule
Location: Gothenburg/Remote in Sweden
Contact: Dino Segetalo - dino@oio.se

About OIO

Our passion is to help you find the right role and workplace. At the same time, we are aware of the fact that you are picky and choose carefully before taking your next career step, we would do the same. That is why we are dedicated in making sure we get to know you and your ambitions during the recruitment process. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, uncomplicated employment conditions and a present leadership, we strive to help you grow professionally. In this way, we aim to become an obvious career partner for you. We are as picky as you are.